Administration Support Officer

**Job Title: Administration Support Officer - 37.5 hrs per week**

**Trust Location: East and North Hertfordshire NHS Trust**

Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, then East and North Hertfordshire NHS Trust is the place for you.

**About the Trust**

East and North Hertfordshire NHS Trust provide services to the local community to around 500,000 people, with the regional cancer centre supporting around 2 million people. They provide care to the community with an annual budget of around £350 million and more than 5,000 staff.

Would you like to be part of a Trust that value, recognise and celebrate staff members? Who work as a team to provide a high-level service? If yes, East and North Hertfordshire NHS Trust is the place for you.

**What you’ll be responsible for**:

- Helpdesk and enquiries.
- Share operation of catering helpdesk, download answer phone messages, and notify operational staff of service requests. Liaise with help line callers regarding clarification of requests.
- Feedback dockets and liaise with relevant departments re; job status as necessary.
- Liaise with catering managers/supervisors regarding work requests.
- To answer telephone enquiries and assist with personal enquiries relating to catering service.
- Ordering and Invoicing (Saffron, Iproc, NHS Supply Chain, Oracle, Gramms)
- To process order requests from Catering Management Team.

**You’ll learn the following whilst working at the trust**:

- An in depth understanding of the roles and responsibilities involved in working within the NHS.
- Knowledge of the systems used, to effectively complete your role to the highest standard at all times.
- A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation.

**You’ll have the following skills/experience**:

- Administration experience
- Excellent organisational skills
- Excellent customer service
- Excellent communication skills
- Excellent telephone manner
- Microsoft Office package knowledge e.g., Outlook, Word, Excel
- **Depending on the Trust, you may require variable additional certification and skills.**_

**As a member of NHS Professionals, you have fantastic benefits**:

- **Competitive pay rates-** work this week, get paid next week
- **Essential support when you need it
- 24/7 365 days**:

- call us anytime
- **Multi locational**:

- work across neighbouring Trusts
- **Manage your shifts and timesheets on the go**:

- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
- **Varied working options to suit your lifestyle**:

- access to the Bank gives you options of ad hoc shifts or longer-term placements
- **Training and development opportunities**:

- Keep up with the essentials and more
- **Build holiday allowance for every shift you work**:

- your work life balance is important to us
- **Stakeholder pension scheme available**:

- a flexible future for you and yours

**Who are NHS Professionals?**

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

**Disclaimer**

NHS Professionals manage your data, please see our Privacy Notice on our website.

**Job Types**: Full-time, Temporary contract

**Salary**: £11.67 per hour

Schedule:

- Day shift
- Monday to Friday

Work Location: One location

Reference ID: 60355