Food and Beverage Supervisor

We launched our world-first inland surf lagoon - Surf Snowdonia - in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

In spring 2021, we opened the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

We are now looking for **Food & Beverage Supervisors **who share our passion for adventure, hospitality and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

We are are looking for one Supervisor for the Cafe and one for the Sports Bar.

**Job Purpose**

The Team Leader role will supervise their team to ensure the delivery of optimal productivity, customer experience and income performance.

**Main Duties and Responsibilities**
- Ensure the team has the appropriate tools, training and equipment to deliver the products/ propositions consistently to the required standard
- Schedule self, the team and contractors to deliver optimal levels of productivity and maintain purchasing cycle in line with forecasted activity
- Ensure that provision is made to maintain a clear understanding of requirements between the customer and operational groups
- Ensure that all team members are fully equipped with the tools, skills, behaviours and knowledge required before customer contact
- Work with the Kitchen and F&B Leadership to ensure that customer expectations are exceeded and revenue optimised exceeded and revenue optimised
- Ensure that all food and drink products delivered to our customers fully meet the standard specification and that all food and liquor items meet the delivery specification and that no products are delivered to our customers that don’t meet this specification
- Ensure that both you and all customer facing team members are optimising the revenue opportunities in each customer interaction whilst meeting all productivity guidelines
- Ensure that all prescribed and designed process, systems and standards are maintained
- Build relationships and rapport with guests and resolve any guest problems
- Lead from the front during service periods; coach and encourage others
- Maintain productivity and expense performance in line with targeted improvement
- Maintain consistent and robust security related to stock, cash, equipment and ensure all standard department procedures are fully adhered to

**Key Skills / Experience Requirements**
- Leadership - The ability to envision possibilities, contribute to high performing teams, and Solid experience in a customer facing role
- Ambitious, determined, self-motivated with a can-do attitude
- Energetic personality with strong communication skills
- Ability to think on your feet in a fast-paced environment
- Friendly, polite and a team player
- Flexibility to work a range of shifts between 7am and 11pm over 7 days per week
- Excellent verbal and written skills in English
- Full, valid driver’s license
- A good work ethic
- Able to keep calm in a crisis
- Surf knowledge or interest - Desirable
- Welsh Speaker - Desirable

**Preferred Qualification**
- Understanding of Microsoft Word and Excel
- Experience in the food and beverage department
- Basic food hygiene qualification
- First Aid at Work

**Additional Information**
- Standard working hours 5 out of 7 days and to the business needs
- This role requires you to be at the heart of the operation on-site; accordingly, home working will not be considered
- If the requirement is needed, must be willing to work across the whole Adventure Parc Snowdonia site and any other reasonable requests by management.
- Great benefits including staff surf and discounts over the whole site
- Immediate start

**Job Types**: Full-time, Permanent

**Salary**: £12.00 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- On-site parking
- Store discount

Ability to commute/relocate:

- Conwy LL32 8QE: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: One location

Reference ID: F&B Supervisor APS