Client Services Assistant

1 week ago

Leamington Spa, United Kingdom Wright Hassall LLP Full time

Wright Hassall LLP

Full time

Permanent
- Key Responsibilities:
- Efficient and reliable administrative support
- Invoicing Clients
- Producing and delivering Client MI
- Assisting with new client set up
- Responding to client queries
- Liaising with internal departments to include the collections, litigation, IT and finance
- Liaising with third party suppliers where applicable
- Investigating complex queries through to resolution
- Reviewing and actioning exception reports
- Assisting with account queries
- Performing daily tasks and operational procedures
- General administrative tasks
- Monitor reports and updates are sent to clients in line with SLA’s
- Accountable for using sound judgement and taking decisions within established procedures
- Accountable for adhering to all internal policies and procedures plus internal and external controls such as FCA, CPR, SRA and DPA
- Responsible for accurately maintaining company systems so that any information given, actions taken relating to any customer enquiry are logged and followed up within agreed SLA’s

**Technical Capability**
- Previous administration experience.
- Experience of liaising with clients on the telephone.
- Experienced user of Excel and Microsoft Office.
- Ability to work to strict targets and SLAs.
- Experience of investigating queries.

**People Focused**
- Works closely with colleagues across the department and wider firm.
- Demonstrates equality towards all colleagues and endorses diversity.
- Ability to build effective relationships with clients and colleagues.

**Client Centric**
- Ensures that the client is at the heart of all activities which generates a valued service outcome in a timely and cost-effective manner.
- Accuracy and attention to detail.
- Able to observe and maintain confidentiality.
- Smart and professional business dress and appearance.

**Results Orientated**
- Continually assesses own performance and takes decisive action to maximise results.
- Effective organisation and time management skills, with the ability to multi-task and prioritise workload.
- Self-starter, proactive, flexible and forward thinking.
- Motivated with a ‘can do’ attitude.

**Teamwork**
- Actively supports an environment where individuals are encouraged to work collaboratively and evidences respect for the contributions made by all team members.
- Team building: adopting and championing a cooperative, supportive and collaborative delivery-focused environment, including the ability to support other team members with their duties at busy times.

**Communications**
- Communicates in a timely and effective manner at all levels, keeping stakeholders fully informed.
- The purpose of the role is to provide support services to the Debt Recovery department both verbally and in writing then communicating where necessary with our clients. The role is a core function within our Debt Recovery Team, providing client care proactively considering; emphasis placed on provision of service excellence and value to our clients, ensuring work is right first time, every time.**Salary**
- Competitive

**Hours**
- 36.25

**Benefits

  • Private Client Legal Assistant

    3 days ago

    Leamington Spa, United Kingdom Wright Hassall LLP Full time

    Wright Hassall LLP Private Client Full time Permanent - We are currently seeking to appoint an experienced Legal Assistant to join our growing Private Client department on a full time, permanent basis.The successful Legal Assistant will be supporting the busy Private Client team with administrative tasks relating to Wills, Probate, Lasting Power of...

  • Private Client Legal Assistant

    6 days ago

    Leamington Spa, Warwickshire, United Kingdom Simpson Judge Full time £25,000 - £40,000 per year

    Role: Legal AssistantDepartment: Private ClientLocation: Leamington SpaSalary: CompetitiveEmployment Type: Full-time, PermanentAbout the FirmI'm working with a well-established and highly respected regional law firm with a strong presence across the Midlands. The firm is known for its friendly culture, high-quality client service, and long-standing...

  • Client Services Co-ordinator

    1 week ago

    Leamington Spa CV, United Kingdom The Arkk Alliance Ltd Full time £24,500 - £28,000 per year

    The Arkk Alliance Ltd is a rapidly growing accountancy practice committed to delivering exceptional client service. We're seeking a dedicated Client Services Co-ordinator to join our dynamic team in Leamington Spa and play a pivotal role in enhancing client satisfaction and supporting our continued growth.​Role OverviewAs a Client Services Co-ordinator,...

  • Assistant Buyer

    3 days ago

    Leamington Spa, United Kingdom ARM Professional Services Full time

    Assistant Buyer - Permanent -Automotive -Leamington Spa - £27k - £30k ARM are seeking an Assistant Buyer to join one of our client sin Leamington Spa focused on parts supply, PO placement, expediting and reporting. The Assistant Buyer must have commercial skills, an understanding of MRP planning and help the department with delivery of KPI...

  • Client Manager

    2 weeks ago

    Leamington Spa, United Kingdom Thomas Jean Associates Ltd Full time

    We are looking for a Client Manager, with extensive general accountancy practice experience, to join a growing Chartered Accountancy firm in Warwickshire. The Client Manager will be responsible for managing a portfolio of clients, providing high quality compliance services for a range of clients. What’s on offer: - Our client is offering a competitive...

  • Legal Pa Secretary Private Client

    22 hours ago

    Leamington Spa, United Kingdom qed legal Full time

    Legal PA Secretary Private Client Leamington Spa A new opportunity has become available, due to expansion, for a Legal PA Secretary join a Law Firm based in their Leamington Spa offices. The Legal PA Secretary role will support a team of lawyers handling a range of Private Client Law matters. Prior Legal EA / PA / Secretary / Assistant experience is...

  • Senior Associate

    1 day ago

    Leamington Spa, United Kingdom Wright Hassall LLP Full time

    Wright Hassall LLP Private Client Full time Permanent **Senior Associate - Private Client (Wills/Probate/Trusts)** **Hybrid/Midlands** We are looking to recruit a Senior Associate to join our established Private Client practice, who will be dealing with a range of non-contentious matters - Wills/Probate/Trusts/LPA's, with career progression opportunities up...

  • Private Client Legal Assistant

    1 week ago

    Royal Leamington Spa, United Kingdom Simpson Judge Full time

    Position - Legal Assistant, Private Client Location: Leamington Spa Salary: Competitive, based on experienceI’m pleased to be partnering with a long-established, well-respected law firm in Leamington Spa to support the appointment of a Legal Assistant to join their busy and friendly Private Client team. The firm is recognised for:A warm, supportive, and...

  • Private Client Legal Assistant

    1 week ago

    Royal Leamington Spa, United Kingdom Simpson Judge Full time

    Position - Legal Assistant, Private Client Location: Leamington Spa Salary: Competitive, based on experienceI’m pleased to be partnering with a long-established, well-respected law firm in Leamington Spa to support the appointment of a Legal Assistant to join their busy and friendly Private Client team. The firm is recognised for:A warm, supportive, and...

  • Private Client Legal Assistant

    2 weeks ago

    Royal Leamington Spa, United Kingdom Simpson Judge Full time

    Direct message the job poster from Simpson Judge Recruitment Consultant - Specialising in Private Client & Family Law within the Legal Sector - West Midlands Salary: Competitive, based on experience I’m pleased to be partnering with a long-established, well-respected law firm in Leamington Spa to support the appointment of a Legal Assistant to join their...