Customer Service Administrator

**Who are we?**

Lavazza Professional is the Business-to-business (B2B) arm of Lavazza Group; as a brand we have grown over the last 120 years from a small Italian artisanal company to an industrial giant. Throughout our growth, we have remained family owned, and our passion for quality coffee is coupled with a spirit of entrepreneurship, defined by innovation and a sense of responsibility.

At Lavazza Professional, our goal is to fuel workplace productivity and wellness, we bring high performance vending technologies to offices and factory floors in over 10,000 businesses across the UK. Partnering with some of the nation’s best loved drinks brands, we make sure choosing the perfect menu couldn’t be easier. With significant investment into research and development, we now offer a wide range of customised vending solutions and our range is ever expanding.

As a company, we are proud to announce our “Roadmap to Zero”, our aim is to completely neutralise the Group’s carbon footprint by the end of 2030. With an investment of about €50million in the 2020-2021 period, you can be proud to join a company dedicated to sustainability, innovation, and employee development.

**What is the role?**

We have two new opportunities available for a **Customer Service Administrator** to join the UK Service team. One role will be on a 6 month fixed term contract and the other will be on a permanent basis - both acting as ambassadors for the Lavazza Professional brand.

**Key responsibilities will include;**
- Account Creation - processing new account creations from validation to approval, controlling the integrity of the data and following processes with a high level of accuracy and attention to detail
- System Updates - to control and implement requests for updates to account information ensuring that they are actioned and followed through to completion including the communication back to the requester within agreed SLA’s.
- CLL - Machine Order processing, Machine allocation, Inbox Management. Liaising with our Logistics Partner and Account Managers to ensure the smooth delivery and installation of our Machines. Work with various stakeholders to drive improvements with both internal and external processes
- Administration - deliver specialist customer driven tasks to meet business demands and internal business processes and reports. General administrative tasks including machine location changes, update of service contracts, deletion and archiving of accounts, changing or creation of payment locations, change or update to customer hierarchies.
- Daily co-ordination and prioritisation of the team’s workload to ensure SLA’s and business demands are met, including monitoring multiple mailboxes.
- Regularly review process documentation and update in line with the business governance system
- To cross train within the wider team to gain knowledge and understanding to support and cover spikes of work and holiday periods.
- Responsible for capturing and the implementation of the drinks discounts and pricing ensuring it meets the business criteria.
- Hold a minimum A-C in GCSE Maths and English or equivalent
- Have strong MS Office Skills - Word, Excel, Outlook
- Have experience in SAP- preferable but not essential
- Have solid planning and prioritisation skills
- Be able to build good working relationships with stakeholders and external customers
- Have excellent written/verbal communication skills
- Have an eye for accuracy
**In exchange we will offer you**:

- Competitive Salary
- 25 days holiday plus bank holidays (pro-rated as per contract length)
- Pension Scheme
- Private Health Care
- Subsidised Café
- Complimentary fruit on site
- Ample free parking
- Employee social events such as Summer BBQ’s, Easter Hunt etc
- Plus, a range of health and wellbeing benefits

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

**Benefits**:

- Company pension
Schedule:

- Monday to Friday
Application question(s):

- Please confirm whether you wish to be considered for either Permanent/Fixed Term vacancy or both.
**Experience**:

- Customer Service: 2 years (preferred)