Customer Service Administrator
2 weeks ago
**Customer Service Administrator**
**Main responsibilities**:
- Answer incoming calls from customers and engineers
- Tracking and moving appointments
- Calling existing & new customers to book in their annual boiler services
- Logging jobs for parts, breakdowns and servicing etc
- Obtaining updates from engineers and updating the CRM system
- Any other ad hoc duties which may be required from time to time
**Key competencies**:
- Excellent organisation skills
- Excellent communication skills
- Efficient
- Positive and enthusiastic
- A clear and polite telephone manner is crucial
- Computer literate
**Experience required**:
**Working hours**:
Monday, Wednesday and Friday, from 8am to 5pm.
**Job Types**: Part-time, Permanent
Part-time hours: 24 per week
**Salary**: From £15,000.00 per year
**Benefits**:
- Company pension
Schedule:
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Sutton: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
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