Customer Liaison Manager

1 week ago


Chesterfield, United Kingdom TSR Full time

TSR are recruiting for a Customer Relations Manager to join our client, a regional, growing Housebuilder to cover their North Midlands patch.

As a Customer Relations Manager, you will be responsible for;
- Carrying out quality inspections on new homes across various sites in the West Midlands region
- Visit and liaise with customers and site teams to ensure completion of agreed defects, and identifying recurring defects and material issues and feedback to line manager to include proposed solutions
- To record the results of these inspections and report back to stakeholders on outcomes
- Attending & chairing (as required) weekly sales and construction meetings
- Regular site visits to carry out spot checks of the properties in build to inspect the quality of construction, to review build progress and to maintain good working relationships
- Attending NHBC Claim Investigations meetings as and when required
- Develop constructive relationships with site teams, sales teams, contractors and internal departments and ensure all communication is updated onto the CRM system
- Manage own diary to ensure all properties are inspected in line with predicted completion dates

Salary of £30,000 plus car allowance.

Applications



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