Helpline Advisor wfh
2 weeks ago
**Job Title**: Helpline Advisor (Hybrid working) **Location**: Dover, 100% office based during your training, then 50% office based and 50% Working from Home based on performance and competence **Duration**:9 month FTC initially **Start date**:ASAP **Salary**: £21.5k increasing to £24.5k after completing a 6 month probationary period **Benefits**:25 days Annual leave + 9 Bank holidays this year **, **Free parking, 8% Employer pension contribution **Hours**: 8am-8pm, 35 hours a week. You'll be allocated hours on a 4 week rota basis Week 1: 8am-4pm. Week 2: 10:30am-6:30pm. Week 3: 12pm-8pm. Week 4: 9:30am-5:30pm. Once in 5 weeks covering the out of hours calls after 8pm (normally answering between 1-5 calls) **Culture**: Supportive, empathetic, excellent training, career development opportunities, no 2 days are ever the same and you'll be supporting people with a wide range of enquiries, it's a really rewarding position. **Your team**: You will work as part of a vibrant and committed team which is expanding in number, to continue the excellent work it does in supporting individuals and families. The advice line plays an integral part in providing advice, guidance, and support via the telephone helpline service. The work is extremely rewarding, by empowering people in real need, sharing information and providing them with the tools to support them through the process. You will be working in a supportive environment, providing team members with in-depth training on regulatory standards and procedures as well as committing to good practice. **Your key responsibilities as a Helpline Advisor would be to**: - Answer approximately 25-30 inbound calls a day - Handle calls effectively, working in a timely way to ensure that clients are supported appropriately whilst ensuring that the helpline operates successfully. - Work with interpreters as required. - Undertake casework which may include complex or safeguarding cases as required to assist with providing that timely service. - Maintain appropriate professional boundaries with clients and use support structures in place along with personal resilience to manage impact of challenging and complex casework. - Ensure that a professional and courteous service is provided to all clients, both internal and external. - Keep full accurate and up-to-date records and complete case follow up within the requisite time scales and undertake any necessary administrative tasks in relation to the work. - Attend and participate in team briefs and meetings, participate in training and appraisal processes as required - Adhere to Data Protection regulations and GDPR **Skills and experience required; - Customer service experience ideally within a call centre environment - Excellent computer skills including Word, Excel and databases - You'll need to be resilient with an empathetic approach **The recruitment process**: - You'll need to have a CTC - 5 years continuous residency in the UK - A valid Passport **Interview process**: 1 MS Teams Interview with - a Team Leader who loves their job after 7 years and the Recruitment Officer who said they likes working for the company because they "like making a difference and supporting people with the process". **Next steps**: Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. To speak to a recruitment expert please contact Nicola Hamley
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Helpline Advisor Hybrid
2 weeks ago
Dover, United Kingdom Hireonline Full time**Helpline Advisor Hybrid - Dover, Kent** - £25,710 rising to £28,670 per year - 25 days Annual leave + 8 Bank holidays - Free parking - 8% Employer pension contribution - Flexibility and work life balance - Enhanced family friendly provisions - Additional holiday entitlements - Perkbox benefits - Non-contributory pension scheme **Hours** - Monday -...
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Helpline Advisor Wfh
1 week ago
Dover, United Kingdom Office Angels Full time**Job Title**: Helpline Advisor (Hybrid working) **Location**: Dover, 100% office based during your training, then 50% office based and 50% Working from Home based on performance and competence **Duration**:9 month FTC initially **Start date**:ASAP **Salary**: £21.5k increasing to £24.5k after completing a 6 month probationary period **Benefits**:25 days...
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Helpline Advisor Wfh
6 days ago
Dover, United Kingdom Office Angels Full time**Job Title**: Helpline Advisor (Hybrid working) **Location**: Dover, Office based during your training, then 50% office based and 50% Working from Home based on performance and competence **Duration**:9 month FTC initially **Start date**:ASAP **Salary**: £22,000 increasing to £24,888 after completing a 6 month probationary period **Benefits**:25 days...
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Dover, United Kingdom Office Angels Full timeIf you're seeking a role where you can really make a difference and support vulnerable people then we have the perfect opportunity for you. You'll receive excellent training from the Trainer who said "It's genuinely a Great place to work" and a Recruiting Manager who said they "like making a difference and supporting people with the process as well as seeing...
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Dover, United Kingdom Office Angels Full timeIf you're seeking a role where you can really make a difference and support vulnerable people then we have the perfect opportunity for you. You'll receive excellent training from the Trainer who said "It's genuinely a Great place to work" and a Recruiting Manager who said they "like making a difference and supporting people with the process as well as seeing...
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Dover, United Kingdom Office Angels Full timeIf you're seeking a role where you can really make a difference and support vulnerable people then we have the perfect opportunity for you. You'll receive excellent training from the Trainer who said "It's genuinely a Great place to work" and a Recruiting Manager who said they "like making a difference and supporting people with the process as well as seeing...
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Helpline Advisor *Hybrid | £28.6k | No weekends
3 weeks ago
Dover, United Kingdom Office Angels Full timeIf you're seeking a role where you can really make a difference and support vulnerable people then we have the perfect opportunity for you. You'll receive excellent training from the Trainer who said "It's genuinely a Great place to work" and a Recruiting Manager who said they "like making a difference and supporting people with the process as well as seeing...
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Dover, United Kingdom Office Angels Full timeIf you're seeking a role where you can really make a difference and support vulnerable people then we have the perfect opportunity for you. You'll receive excellent training from the Trainer who said "It's genuinely a Great place to work" and a Recruiting Manager who said they "like making a difference and supporting people with the process as well as seeing...
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Dover, United Kingdom Office Angels Full timeIf you're seeking a role where you can really make a difference and support vulnerable people then we have the perfect opportunity for you. You'll receive excellent training from the Trainer who said "It's genuinely a Great place to work" and a Recruiting Manager who said they "like making a difference and supporting people with the process as well as seeing...
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Dover, United Kingdom Office Angels Full timeIf you're seeking a role where you can really make a difference and support vulnerable people then we have the perfect opportunity for you. You'll receive excellent training from the Trainer who said "It's genuinely a Great place to work" and a Recruiting Manager who said they "like making a difference and supporting people with the process as well as seeing...
