Customer Service Advisor

**Customer Service Advisor (with long term career progression opportunities)**

**Salary £11.54 per hour**

**Full-time, permanent contract**

**Newton Abbot**

**Monday to Friday, 9am-5pm**

**Introduction to the Company**

Our client offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. Our client carefully balances delivering excellent service to its customers whilst ensuring the business is run effectively.  Supporting their customers and paying their claims comes first. Our client is a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

**About the Company**

As a local agency, our client delivers a first-class service, selling their product range across the region to customers old and new, who are at the core of everything they do. Honesty, integrity and trust are at the heart of our client's values. Our client champions a personal approach to customer service.

An exciting opportunity has now arisen within our client's Newton Abbot Agency.

**About the role**:
Our client is looking for a conscientious, organised individual to join their team.

Training will be provided to enable you to help customers with their general insurance requirements and to deliver an exceptional customer experience. In this role you will put customers at the heart of your role by building and maintaining customer relationships to enhance profitability.

This will involve promoting and cross-selling General Insurance (GI) products to their existing customer base, while also looking at potential leads for their life products. You will need to identify, collate and analyse data relating to their existing client base to generate potential prospects.

In addition to above, the role involves sales of personal lines products to new and existing customers. This will also involve supporting the functioning of the office and assisting with sales campaigns and outbound calling in a regulated environment.

Your day to day will also involve reviewing, amending and managing policy transactions. The role is Monday to Friday, 9am-5pm. The role is a varied position that will allow you to focus on your own continuous improvement and build on your own knowledge in insurance.

**Duties & Responsibilities**:

- Acquiring and maintaining a knowledge of insurance products
- Administering all customer instructions to completion and compliance standards
- Handle general customer enquiries, via telephone and face to face including taking payments
- Reviewing and advising customers on their general insurance requirements including midterm policy alterations and renewals
- Cross sell insurance policies to new and existing customers
- Introducing Financial Services products
- Producing correspondence to required timeframes and quality standards
- Developing and sustaining effective working relationships with customers and relevant staff

**About you**:

- Determined with a strong willingness to learn
- Excellent communicator both written and verbally
- Able to problem solve and use own initiative and judgement
- Organised and hardworking and be able to work to deadlines
- Well-mannered and presentable for the role
- Reliable and dependable
- Enjoy working in a team and on your own
- Competent with Microsoft Office suite and able to use company specific programs
- Demonstrates attributes of honesty, integrity, due skill, care and diligence
- Desire to build a long-term career
- Ability to multi-task
- Be able to show empathy to customers when needed

**Our client's commitment to you**:

- Professional, hardworking yet supportive and friendly environment, with a strong team ethos and ethical practices
- To allow you to perform to your best, we will invest in your personal development and provide a comprehensive training plan
- Long-term career development opportunities
- £11.54 per hour, 35 hours a week

**Job Types**: Full-time, Permanent

**Salary**: £11.54 per hour

Expected hours: 35 per week

Schedule:

- Day shift
- Monday to Friday

Work Location: In person