Technical Support Specialist

1 week ago

London, United Kingdom Wipro Limited Full time

**Role Purpose**

The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction

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**Technology Support - Technical Support Coordinator / Specialist**

**Key Skills Required**:

- Passionate about customer service and end-user experience.
- Ability to assess customer’s support needs and provide solutions or refer them to other support options available.
- Have excellent time management skills and can make decisions quickly.
- Strong problem solving skills with the ability to ask helpful and effective questions during triage phase of end users support.
- Effective communication skills that let you converse as freely and comfortably with small groups as with individual users
- Pervious help desk or customer technical support experience
- Ticketing systems and use of remote support tools

Under the supervision of the Places Technology Product Support Manager, a Places Technical Support Coordinator / specialist team member is responsible for the following:

- Provide end-user desktop support for internally developed software solutions, ensuring a high level of customer service and technical expertise.
- Perform system administrate tasks including user access management, reseting workflows, updating system configurations, and system maintenance.
- Conduct user acceptance testing (UAT) and production validation testing (PVT) to ensure software quality and functionality prior to deployment and after release.
- Create, update, and maintain our internal knowledge base (kbase) documentation for the systems we support including user guides, process documentation, and troubleshooting materials.
- Work within ticketing systems to respond, triage, and escalate customer issues to our Technology Project Managers or Engineering teams to resolve.

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Mandatory Skills: macOS Desktop Support.

Experience: 3-5 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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