Tenancy Sustainment Officer

**About us**

**Pivotal**:

- Provides sustainable homes, specialist support and compassionate care to vulnerable people.
- Works closely with local authorities and other relevant commissioners, such as the NHS.
- Provides approximately 450 homes for vulnerable people.
- Offers vulnerable people the opportunity to rebuild their lives or have a better quality and independent life.
- Operates successfully in a number of locations, including Cornwall, Gloucester and Dorset.
- Are you passionate about helping others to utilise their strengths and to achieve their goals? Could you be the right person to join us in striving for our purpose - doing more good for more people? Could you live our values of being passionate, caring and creative?

**Key Responsibilities**:

- To ensure that all housing management functions, including voids and lettings, rent and service charge arrears, anti-social behaviour and other tenancy breaches, health and safety and fire checks, and repairs and maintenance are carried out to a high standard and in a timely fashion.
- To ensure that all compliance checks i.e. gas, legionella etc. are completed by their due date, and that the relevant certification is received and uploaded appropriately.
- To facilitate property access for contractors as required.
- Maintain a property inventory and replenish any items as required.
- To ensure that properties are ready to let as soon as possible after they are void.
- Ensure that safeguarding’s, incidents, accidents and near misses are reported and responded to appropriately.
- To monitor and review CCTV footage where appropriate.
- To review maintenance works carried out in properties, confirm completion, and report any quality issues to the Neighbourhood Manager.
- To assist the Neighbourhood Manager in preparing a case for Court in relation to tenancy breach.
- To be a point of contact for, and promote positive relationships within local communities.
- Collect rents and service charges and respond appropriately to any arrears.
- Work alongside the Compliance and Maintenance Officer to ensure that all responsive repairs are completed, and that properties are maintained to a high standard.
- Ensure that any health and safety concerns are addressed immediately.
- To carry out housing management functions in line with contracts / SLA’s / partnership agreements.
- To ensure that sign ups are completed at the earliest opportunity and that all associated paperwork is completed and returned to the relevant teams.
- To participate in stakeholder meetings providing feedback to teams and other managers as appropriate.
- To ensure that all paperwork relating to Housing Benefit claims is completed either at sign up, or at the earliest opportunity afterwards. To report to the Neighbourhood Manager any concerns with Housing Benefit claims.
- Promote and support the work of the Community Investment Manager.
- DBS checks are required for roles where you will be working with or have lone contact with Vulnerable Adults

**EDUCATION, TRAINING, SKILLS AND WORK EXPERIENCE**

**Essential**

Experience of working with and supporting vulnerable people

**Housing management experience is absolutely essential in to fulfill this role.**

**Desirable**

Experience of working with those experiencing addiction and/or poor mental health.

You must also have a full driving licence and access to a car with business cover on your insurance.

**In return for your commitment to the role, Pivotal Support offer-**
- Fixed hour contract with a regular shift pattern
- Pension scheme and company sickness scheme
- A comprehensive training and induction program
- Opportunities for progression within a rapidly growing company
- Perkbox
- access to over 200 discounts, offers and free services
- Simply health cover after 3 months service

25 days holiday plus bank holidays and 1 extra day for each years service up to a maximum of 5 extra days.

**Mileage will be paid from your base location at 45p per mile.**

**Job Types**: Full-time, Temporary contract, Temp to perm

**Salary**: £25,578.00 per year

**Benefits**:

- Company pension
- Sick pay
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

**Experience**:

- Intensive housing: 2 years (required)
- Dealing with vulnerable adults: 1 year (required)

Licence/Certification:

- Driving Licence with business insurance (required)

Work Location: In person