Guest Experience Coordinator
2 weeks ago
**About Finn Lough**
Finn Lough is a secluded hideaway in Fermanagh offering unique accommodation, immersive spa trails, and innovative dining experiences. We are committed to regenerative hospitality, blending luxury with sustainability and creativity. Since 2013, we’ve grown into one of Ireland’s leading independent resorts, known for design-led stays and unforgettable guest experiences.
**Position Overview**
As a Guest Experience Coordinator, you’ll be at the heart of the guest journey, from the first enquiry through to check-out. This role combines the warmth of guest service with the drive of sales. You will ensure each guest feels welcomed, supported, and inspired, while also promoting experiences, packages, and opportunities that enhance their stay and support the business.
The role suits someone with a passion for people, an eye for detail, and an instinct for creating unforgettable moments, while also being motivated by results and growth.
**Key Responsibilities**
**Guest Services**
- Welcome guests with warmth and professionalism
- Manage check-in and check-out processes efficiently
- Assist with transportation, activities, and special requests
- Anticipate guest needs to deliver a personal, seamless experience
**Reservations & Administration**
- Maintain accurate reservation records and guest itineraries
- Monitor availability, rates, and promotional packages
- Support with reporting, stocktaking, and guest feedback
**Sales & Promotions**
- Promote and upsell packages, experiences, and events
- Support the sales team with lead generation and follow-ups
- Act as an ambassador for Finn Lough, always seeking opportunities to enhance both guest experience and commercial outcomes
Possibility for live in for relocation
Private and Share Room Available
Uniform provided
Meals during shift
Discounts on accommodation and dining
Access to staff vehicle (if living on site)
Staff perks after 6-12 months of service (include spa access and overnight stay)
Referral bonus Scheme
Pay: £26,000.00-£28,000.00 per year
**Benefits**:
- Company events
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
Work Location: In person
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