Credit Controller

2 weeks ago

Exeter, United Kingdom Page Personnel Finance Full time

Our client is looking for an experienced Credit Controller to join our internal Accounts team in our Exeter office on a hybrid working basis either full or part time. As a Credit Controller, you will be responsible for providing accurate and efficient creditcontrol services to both internal customers and external clients for the Accountancy firm.

**Client Details**

Our client is a prestigious South West based Accountancy firm looking for a Credit Controller based in Exeter.

**Description**

The key responsibilities for the Credit Controller involve:

- Build and maintain internal and external relationships to facilitate cash collections.
- Primary responsibility for sending routine customer debt correspondence, including monthly statements, chasing letters, final demands etc.
- Identifying slow moving accounts and escalating them where appropriate.
- Liaising with internal Client Partners / Directors / Managers to give and receive updates including agreement of any particular individual strategy / circumstances.
- Follow up and resolve all issues and action points identified during the collection process, and chase the prompt resolution of queries.
- Where appropriate, ongoing monthly/regular client meetings to discuss the debt.
- Completion of credit control processes.
- Maintain client notes to internal credit control records so that all internal interested parties can see current state of account.
- Assist in the management of reconciling debtors' ledgers to rectify queries, identify and correct errors.
- Assist in the allocation of credits / cash and be accountable for cash collection figures and aged debtor levels.

**Profile**
- Current or previous Credit Controller experience.
- The ability to assess issues and be assertive / firm with clients, as required.
- Takes the initiative, ability to prioritise and meet deadlines.
- Analytical, methodical and numerical.
- Outgoing, socially confident and emotionally controlled.
- A positive attitude, friendly and personable.
- Resilient, able to multi-task and work independently / flexibly.
- Adaptable, organised and conscientious.
- Professional and team orientated in approach with strong negotiation skills.
- Good working knowledge of Word, Excel and Outlook.
- Excellent verbal and written communication skills, with proven accuracy and an eye for detail.
- Ability to learn new IT skills quickly including credit control systems.

**Job Offer**

The successful Credit Controller will have access to:

- Full or Part time up to 36.25 hours / 5 days per week with flexible and hybrid working available.
- Annual salary review and regular salary reviews whilst training.
- 20 days annual leave plus bank holidays increasing to 25 days plus bank holidays after 3 years' service.
- Death in service 3 x annual salary.
- Access to Westfield Rewards and Health scheme.
- 24-hour external Employee Assistance Programme helpline.
- Flexible benefits including Buy and sell holiday, Cycle to Work, Payroll Charity Giving and Private Medical Insurance.
- Introducing clients and staff commission schemes.
- Pension 3% rising to 4% (but matched up to 6%) after 4 years' service.

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