Business Admin Assistant

12-month fixed term.
37 hours per week, Monday-Friday 0900-1700
Office based with the option to working from home occasionally.
Salary - £23,556.64 plus basic Serco benefits
**Main Purpose**:
To provide professional, effective, and efficient business and administration support to the Customer Service Centre’s Operational Development & Support Team
**Main Accountabilities**:
The Admin Assistant will work under the direction and guidance of the Operational Development & Engagement Lead, the post holder will:
**Minute Taking**: Accurately record minutes during meetings and distribute them to relevant stakeholders.
**Action & Decision Logs**: Maintain and update logs to track actions and decisions made during meetings.
**Meeting Coordination**: Schedule and send invites for meetings, prepare agendas, and ensure all necessary materials are available.
**Slide Packs**: Create and compile slide packs for presentations and training sessions.
**Reporting**: Generate regular reports on team activities, progress, and outcomes.
**Record Maintenance**: Ensure all records are accurate, up-to-date, and easily accessible.
**Activity Monitoring**: Monitor team activities to ensure timely delivery of tasks and projects.
**Planning & Task Management**: Assist in planning and managing tasks to support team objectives.
**Travel Booking**: Arrange travel accommodations and itineraries for team members.
**Meeting Room Management**: Book and prepare meeting rooms as needed.
**Material Collation**: Collect and organize materials for training sessions, meetings, and other team activities.
**What you will need for the role**:
Proven experience in an administrative role, preferably supporting training, quality management, or knowledge management teams.
Excellent organisational and time management skills.
Strong communication skills, both written and verbal.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Ability to work independently and as part of a team.
Attention to detail and accuracy.
Minimum Maths, English A-C/4 or equivalent
Good communication skills (verbal and written)
Exercise proactivity and good judgement
Knowledge of the concept of confidentiality and GDPR
Flexible attitude to work
Ability to work as a team
What we offer
**Salary**: Competitive salaries with annual reviews.
**Pension**: Up to 6% contributory pension scheme.
**Holidays**: 25 days' annual leave plus bank holidays.
**Training and development**: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
**Wellbeing**: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
**Discounts**: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
**ShareSave scheme**: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
**Employee networks**: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
**Charity**: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Apply
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.