Sales Support Coordinator

**JOB SPECIFICATION **No Agencies***
- _Position Title: Locations: Reports To: _

SALES SUPPORT COORDINATOR DIDSBURY SALES SUPPORT MANAGER

**_Natural Work Team: Clock/Salary: Hours of Work: _**

COMMERCIAL TEAM SALARY M-F, 37.5HRS, 09.00AM - 5.00 PM (FLEX)

**_An individual’s belief in our values and behaviours is as important as their technical and/or professional know how, our Job Descriptions are written with this in mind. _**

**_COMMERCIAL TEAM - OUR MISSION _**

Deliver commercial excellence and sustainable growth with great people, empowered through a clear vision and ambitious leadership, who are inspired and able to flourish within a creative and supportive environment, whilst forging the strongest of relationships with world-class customers & partners.

**_COMMERCIAL TEAM - BEHAVIOURS WE LOOK FOR IN OUR PEOPLE _**

**_Brave - _** _Have the courage to pursue those we want to work with; to lead and inspire new ways of working, be inquisitive and challenge our thinking beyond our current constraints and boundaries._

**_Tenacious - _** _To have a hunger for sales and be driven to succeed, to be competitive whilst also being a team player and do what is right for the team, the company, and the customer. To do what it takes to see the job through._

**_Empowered - _** _Create a culture of empowerment to do the right things, act responsibly by making the right decisions, whilst instilling the confidence and freedom to act._

**_Ambitious - _** _Create an environment where everyone can develop and reach their potential, instilling a real sense of belief that everything is possible with commitment & hard work._

**_Reliable - _** _Understanding the importance of your role in the company and the work you do. It is about keeping your promises and doing what you say you are going to do. It is doing the right thing when no one is looking._

**_MAIN OBJECTIVES AND RESPONSIBILITIES _**
- Primarily the role will comprise of working closely with the Civil Aviation & Defence Account Managers, working effectively as a team to maximise the sales & profit performance of Didsbury Engineering, whilst delivering exceptional customer service.
- Proactively assist with the efficient and smooth running of the Commercial Department by ensuring function processes are followed, customers are communicated with effectively in terms of quotes and delivery updates, whilst also proactively looking to grow future business sales.
- Engage with the various Didsbury Engineering departments to ensure the best possible service is provided to the customer and any project actions or customer requests are co-ordinated and implemented according to timeline promises made.
- Develop & maintain strong customer relationships within the account to grow & maximise Sales & Profit opportunities for Didsbury Engineering.
- Support the Account Managers in all new customer opportunities, ensuring the first impression of the

Didsbury Engineering capabilities is a positive experience.
- Participate in regular internal customer review meetings with the Account Managers to identify issues or opportunities.
- Maintain an up-to-date knowledge of the company’s products and services to cross and/or upsell when consulting with customers.
- Act as first point of contact for incoming telephone calls to the business.

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**JOB SPECIFICATION **No Agencies***

**_MAIN DUTIES _**
- Communicate, discuss & agree actions with the Account Managers for any new opportunities identified within existing customer accounts.
- Process all customer sales orders with due care & attention, adopting a ‘get-it-right first time’ approach.
- Ensure required customer paperwork is completed correctly to company or individual customer requirements and within agreed timescales.
- Ensure the timely & professional delivery of customer quotations, following review with the Account

Managers that the quotation has been authorised & is viable for the business, both in terms of selling price & profit, in addition to the size & volume of the quote.
- Obtain Sales Support Manager or Head of Commercial approval for all quotations that fall outside of current authorised customer terms.
- Question any sales order or quotation that does not appear to make financial or business sense.
- Follow up quotations in a timely manner or as required to align with customer timelines to maximise the quote conversion success rate.
- Consult with internal departments to ensure customer service and delivery promises are achieved.
- Assist the Finance Department with customer credit control.
- Ensure all relevant export control requirements are fully implemented & adhered too, to fulfil delivery of the order. Attention to detail will be key.
- Engage with Technical, Engineering & Quality Departments regarding any product or customer issues.
- Present the capabilities of Didsbury Engineering in a clear and professional manner at all times.
- Ensure quotations and tender submissions are to a