IT Service Desk Apprentice

2 weeks ago

Lichfield, United Kingdom QA Apprenticeships Full time

**Are you looking to kickstart your IT career with a nationally respected company?**

Pegasus Group is a leading national consultancy in planning, design, environment, and economics. With offices across the UK, our expert teams support major developments and projects, backed by a dedicated IT department that keeps our systems running smoothly.

We’re looking for an IT Service Desk Apprentice to join the team at Pegasus Group and gain hands-on experience supporting users across a dynamic professional environment. You’ll play a key role in supporting the IT team by assisting staff with a wide range of technical issues and gaining hands-on experience troubleshooting hardware, software and network problems.

**Responsibilities**:

- Providing first-line support for hardware, software and operating systems (Windows and macOS).
- Assisting with the setup and removal of user accounts (onboarding/offboarding).
- Supporting and learning systems such as Active Directory, Microsoft Exchange, and Office 365.
- Logging all support requests and documenting troubleshooting steps.
- Ensuring compliance with IT policies and maintaining service standards.
- Collaborating with the Service Desk Manager and wider teams to resolve cross-functional issues.
- Delivering great customer service by responding to user queries promptly and professionally.

**What we’re looking for**:

- Strong organisational skills with great attention to detail.
- Ability to work both independently and as part of a team.
- Proactive attitude with a problem-solving mindset and eagerness to learn continuously.

**Entry requirements**:

- GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

**For more information please visit the UK ENIC website.**

**Working hours**:
37.5 hours per week, Monday to Friday, shifts between 8am - 6pm.

**Benefits**:

- 25 days holiday + 3 extra gift days between Christmas and New Years + bank holidays.
- Discretionary bonus potential of up to 5% of your salary.
- 7% employer pension contribution.
- Private healthcare and access to a confidential employee assistance program.
- Ongoing support for training, professional qualifications, and CPD.
- Access to employee events, conferences, and networking opportunities.
- Mental health support via trained mental health first aiders.
- Cycle to Work scheme and free Tastecard membership.

**Future prospects**:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

**About QA**:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

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