Quality Assurance Auditor
23 hours ago
**Are you an experienced Claims or call handler looking to steer away from the contact centre environment? Do you have excellent attention to detail? Are you passionate about customer service?**
**Quality Assurance Auditor
Location: Portsmouth
Hours: Monday - Friday
**Salary**: £20,000 + excellent benefits package**
We are currently looking for an experienced Customer Service professional, ideally from a contact centre background, to join our Quality Assurance team in Portsmouth.
This is a fantastic opportunity to learn new skills and make a positive impact on the way this multi-brand business deliver service.
With the opportunity to define your goals and build your career, you will be working for one of the leading and expanding Insurance groups in the UK.
**You will be responsible for**:
- Undertaking QA reviews in line with the QA framework and Quality Assurance plan, this will be done by listening to calls dealt with by the customer service teams for various business areas.
- Complete the required number of audits and ensure they are aligned with the QA framework.
- Communicate your findings and outcomes with the relevant team managers
- Understand requirements that need to be followed in calls when conducting reviews
- Recognise, acknowledge, and celebrate outstanding customer service
- Escalate any technical or system issues
- Maintain accurate documents of reviews in relation to quality assurance.
**Core Skills & Experience**:
- Experience in Claims Handling from a General Insurance Background or a similar telephony role.
- Understanding of resolving formal and informal complaints
- Understanding of a Claims environment, terminology, regulation and policies
- Excellent attention to detail
- Experience of monitoring quality and performance is an advantage but not essential.
- Strong written and verbal communication, with the ability to effectively communicate with Management.
- Proven experience in a customer focused role.
-
Quality Systems Auditor
1 week ago
Portsmouth, United Kingdom GKN Aerospace Full timeAbout GKN Join us and help make things fly every day! A Truly Global Business Every day, around the world, we help aircrafts fly further, faster and greener. We’re the world’s leading tier one aerospace supplier of systems and components. With over 15,000 employees across 41 manufacturing sites in 13 countries serving over 90% of the world’s...
-
Maritime Assurance Lead
1 week ago
Portsmouth, United Kingdom Serco Group plc Full timeOverviewMaritime assurance / Quality: Lead the development, implementation, and continuous improvement of maritime assurance / quality to ensure compliance with international regulations, industry standards (such as SOLAS, ISM Code, MARPOL), contractual obligations and best practices in maritime operations.ResponsibilitiesCompliance & Risk Management:...
-
Maritime Assurance Lead
6 days ago
Portsmouth, United Kingdom Serco Full timeOverviewSerco Portsmouth, United Kingdom. The Maritime Assurance Lead role is based in Portsmouth with hybrid working options. The position focuses on driving excellence in maritime assurance across DMS NG C2 & C4 operations and commercial activities, ensuring operational safety, compliance, and continuous improvement by leading audits, managing risk, and...
-
Assurance Specialist
5 days ago
Portsmouth, United Kingdom Computappoint Full timeAI Assurance Specialist - Permanent – Hybrid – Portsmouth/LondonOpportunity: PermanentSalary: Up to £50,000 per annumHybrid: 2-3 days per week onsiteLocation: Portsmouth or LondonAbout the Role and ClientJoin a leading IT Services and Consulting firm as an AI Assurance Specialist to ensure and maintain AI certification standards, complying with evolving...
-
Assurance Specialist
5 days ago
Portsmouth, United Kingdom ComputAppoint Full timeAI Assurance Specialist - Permanent – Hybrid – Portsmouth/LondonFind out if this opportunity is a good fit by reading all of the information that follows below.Opportunity: PermanentSalary: Up to £50,000 per annumHybrid: 2-3 days per week onsiteLocation: Portsmouth or LondonAbout the Role and ClientJoin a leading IT Services and Consulting firm as an AI...
-
Maritime Assurance Lead
7 days ago
Portsmouth, United Kingdom Serco Limited Full timeOverview Serco is recruiting for a Maritime Assurance Lead to join the team in Portsmouth on a hybrid basis. The key purpose of this role is to drive excellence in maritime assurance across DMS NG C2 & C4 operations and commercial activities. Ensure operational safety, compliance, and continuous improvement by leading audits, managing risk, and embedding...
-
Assurance Specialist
2 weeks ago
Portsmouth, United Kingdom Computappoint Full timeBase pay range AI Assurance Specialist - Permanent – Hybrid – Portsmouth/London Salary: Up to £50,000 per annum Location: Portsmouth or London About the Role and Client Join a leading IT Services and Consulting firm as an AI Assurance Specialist to ensure and maintain AI certification standards, complying with evolving global AI regulation, and...
-
Quality Assurance Manager
7 days ago
Portsmouth, United Kingdom Fair Ways Full timeLocation: Central Support (Lakeside), Portsmouth **Who are Fair Ways and what do we stand for? Fair Ways is a great place to work. We are a team. We care about each other and are all committed to making a change to the lives of the young people and service users in our care. We will not apologise for calling our staff great, the best, or world-class.Our...
-
Assurance Specialist
7 days ago
Portsmouth, United Kingdom Computappoint Full time1 day ago Be among the first 25 applicants This range is provided by Computappoint. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range AI Assurance Specialist - Permanent – Hybrid – Portsmouth/London Salary: Up to £50,000 per annum Location: Portsmouth or London About the Role and...
-
AI Assurance Specialist
3 weeks ago
Portsmouth, United Kingdom Computappoint Full timeSalary: Up to £50,000 per annum Hybrid: 2-3 days per week onsite Location: Portsmouth or London About the Role and Client Join a leading IT Services and Consulting firm as an AI Assurance Specialist to ensure and maintain AI certification standards, complying with evolving global AI regulation, and delivering trusted assurance to customers. You will be...