Warranty Administrator

**Warranty Administrator - JLR Preston**

**Competitive Salary**

**45 hours a week**

At Inchcape, we are all about rewarding hard work, that’s why we offer a benefits package with great perks from vehicle discounts to mental health support and much more
- **Family Friendly** - Enhanced family friendly policies, giving you more time to spend with your family.
- **Annual leave** - A minimum of 33 days annual leave (including bank holidays), rising with long service.
- **Looking to develop?** - Grow your career with us, receive industry leading training from the brand you represent and our dedicated training team.
- **Your Wellbeing** - We take employee wellbeing seriously at Inchcape, we offer a programme to support all our colleagues and families with whatever challenges they may face.
- **Your Discount -** From Apple to Asda and everything in between, we offer discounts that save you money every day.
- **Your Finances** - Effortlessly grow your savings with our Share Scheme, We will match up to 7% when you enrol into our flexible pension scheme and have peace of mind with our free life assurance cover and much more.
- **Your Recognition** - We put our colleagues at the heart of what we do with ongoing recognition and an annual event to celebrate those that go over and above.
- **Drive with us** - We offer discounts and offers on both new & used vehicles and servicing for you, your friends and family.
- **Your Health** - From gym discounts to cash healthcare plans, find everything you need to look after your health.
- **Cycle to Work** - Get a bike and or cycling gear at a significantly reduced price.
- **Community Volunteering day** - Every colleague has an additional day to spend volunteering for a charity or good cause of their choice, as well as the option to get involved in our company wide charity initiatives.
- **A company that cares** - We believe Inchcape is for everyone and we’re dedicated to building a diverse, inclusive and authentic workplace.

**Job Introduction**

The Warranty Administrator is responsible for submitting accurate warranty and goodwill claims on a daily and weekly basis, and to efficiently and accurately administer manufacturer warranty systems.

We believe that every individual in every role in our business contributes to delivering Inchcape’s mission to be the world’s most trusted automotive distributor & retailer.

**Main Responsibilities**
- Ensure all policy claims are quickly dealt with and customer reimbursements are correct.
- Effectively control retail dealers input/ouput claims.
- Be actively involved in costing and ensure the procedures adopted by the Workshop Controller are in line with established procedures.
- Ensure that all documentation is completed in line with the Assurance Policy
- Maintain high standards of control over displaced material returned.
- Check and clear weekly statement and query any overdue claims, or claims not paid or any discrepancies in payment.
- Prepare all warranty claims for submission for payment.
- Ensure that company standards are followed in relation to control of funds, remised, vehicles, and other company resources.
- Ensure that steps are taken to ensure safe working processes are followed and provision of H&S legislation are complied with.
- Previous experience of working in a warranty or insurance claims assessment role
- Experience of interpreting technical information
- Experience of working with standard forms and documentation processes
- Numerate and used to working with financial statements
- Well organised
- Able to work logically to pre-defined processes
- Able to communicate clearly in writing and verbally
- High levels of accuracy and attention to detail
- Numerate and able to calculate basic sums
- Committed to delivering customer excellence
- Computer literate

**About The Company**

Inchcape is a leading independent global automotive distributor and retailer. We aim to deliver an outstanding customer experience at every one of our franchised dealerships, and to support this all our dealerships have specialist, manufacturer trained staff to ensure you and your car receive the best possible attention.

**OUR VISION**: To be the world’s most trusted automotive Distributor.

**Inchcape is ambitious** We are pursuing a strategy of growth, both organically and by acquisition, across the globe. We have a number of exciting opportunities for equally ambitious talent.

At Inchcape we are dedicated to building a diverse, inclusive and authentic workplace, and believe that Inchcape is for Everyone. So if you’re excited about this role and you share our values to deliver great experiences through fresh thinking and working better together, we encourage you to apply. You may be just the right person for this or other roles. Please get in touch