Mortgage Administrator

**Join our Team**

Scottish Building Society is a modern mutual lender with big ambitions. While we are proud to be the oldest remaining Building Society in the world founded in 1848, we’re anything but traditional in how we think and operate. Since 2020 we’ve grown our mortgage book by 72% and doubled our balance sheet, while investing in market leading technology like MSO to transform our broker journeys.

We are consistently rated highly by brokers and customers alike, with top tier Net Promoter scores and industry leading satisfaction ratings which is a testament to the strength of our service and our people.

Our mutual status means we are owned by and run for our members not external shareholders, so we reinvest in what really matters which is long term member value, innovation and a motivated and engaged team. We are connected to the communities we serve and have built a team that share our collective ambition to be the UK’s most admired Building Society.

We are on a transformational journey and looking for driven individuals who want to be part of something ambitious. Our culture is friendly, open and inclusive but also dynamic, forward looking and commercially sharp. If you are looking for a place where you can truly make an impact and grow, we’d love to hear from you.

**The Opportunity**

Reporting to the Head of Relationship Centres, a Mortgage Administrator will provide support to the Society’s Customers, Brokers and Mortgage Underwriters and Mortgage Processing team with the administrative processes relating to new mortgage business. Also, the fulfilment of general administrative duties in connection with the management of the Society’s mortgage portfolio post completion.

The initial training period will take place at our Head Office (based at SBS House, 193 Dalry Road, Edinburgh, EH11 2EF) with the wider Mortgage Administration team.

Following completion of initial training, this role is a hybrid position with the ability to split your time between home and office. The role can be based from any of our 6 locations including Edinburgh, Glasgow, Aberdeen, Inverness, Troon and Galashiels.

**Key Responsibilities**
- Provide excellent customer service to our Intermediaries, direct advisers and members on their mortgage journey.
- Production and issuing of mortgage offer documents to all relevant parties.
- Administering release of funds for new mortgage business to solicitors and borrowers.
- Review BACs processing report daily and action accordingly.
- Processing of documentation received by the Society in connection with the completion of new mortgage business.
- Process the transfer of customer files from activate to MSS5.
- Take fees and Instruct valuations and re inspections.
- Check payment for re inspection invoices and pass to finance for processing.
- Review Quest daily, print Valuations and send to Doc Assessors for processing.
- Check and execute legal documentation received by the Society in respect of the administration and redemption of mortgage accounts.
- Assist with the provision of Management Information to the Head of Operations as and when required.
- Assist with the maintenance of the Society’s Mortgage Manual and other Operations policy and guidance documents as required.
- Administration of Title Deeds and associated documents including completing standard and non-standard correspondence and documentation for issue to Solicitors and borrowers, making and receiving telephone calls in connection with queries of Title Deeds and associated documentation.
- Deal with maturing policies assigned to mortgage accounts. Execute legal documentation received by the Society in respect of administration of life policies, as directed by the Mortgage Operations Manager.
- Filing of Head Office paperwork in respect of mortgage accounts ensuring that the electronic customer system is accurately maintained.
- Deal with Procurement fee enquiries, maintaining records of payments.
- Support inbound telephony.
- Complete compliance training within the timescales stated.
- Support the update of introducer’s details on MSS5, Activate and MV.
- Deal and resolve with complex mortgage queries from customers.
- Prepare statements and Letters for the Housing Association quarterly returns.
- This list is not exhaustive and the post holder is expected to carry out any other tasks that are required to fulfil the needs of the role. Management may add or subtract from the list of duties in order to meet the need of the business as they see fit and as per the terms and conditions of contract._

**Measures of Success**
- Satisfactory internal compliance and audit reports
- Satisfactory assessment of work accuracy by line manager
- Documents executed within expected timescales
- Adherence to Society’s service level requirements
- Productivity in line with expectations

**Skills & Capabilities for the role**

**Essential experience**:

- Strong communication & customer service skills
- Strong attention to det