Care Coordinator

**Are you an experienced Care Worker / Care Assistant looking to progress in your career and become a Care Coordinator in Newcastle?**

Hales Home Care are looking for an organised and outgoing Care Coordinator with excellent communication skills who enjoys empowering and supporting others.

The Care Coordinator role will involve care delivery and on-call duties as and when needed, so, you are required to have a full UK driving licence and access to your own vehicle.

**Care Coordinator duties may include**:

- Assessing the care and support needs of new service users and creating person centred information to support care delivery
- Reviewing the care and support needs of existing service users
- Ensuring the implementation and delivery of the Quality Assurance framework through an agreed programme of audit activity
- Undertaking audits as directed by the Registered Manager utilising the approved auditing tools
- Analysing audit data and prepare written reports on the audit findings when required
- Working with individual staff members in addressing any development needs in working practices through a supportive and mentoring approach
- Taking new Service Users referrals from social workers and private Service Users.
- Planning and allocating Care Workers to Service Users, managing their workload, adhering to Hales Group policies and principles and legislation relating to Working Time Regulations.
- Answering and monitoring incoming telephone calls.
- Liaising with and providing support to Senior Care Workers or Care Assistants and Supervisors working within allocated area.
- Responsible for all data input relating to specified area as changes occur.
- Ensuring that holiday/sickness and emergency calls are assigned.
- Ensuring all holiday requests are available and entered into the computer system.
- Updating records of Service Users and Care Workers on an on-going basis.
- Monitoring Service Users that are in hospital/respite.
- Preparing reports as required.
- Processing amendments on timesheets/payroll report on a weekly basis
- Referencing potential Care Workers prior to employment in line with company policy to ensure they are of a satisfactory standard.
- Maintaining all office policies, procedures, and in-house systems.
- Working with the Branch Recruiter and Trainer to ensure enough care staff are recruited and trained for areas when vacancies exist.
- Care delivery and on-call duties as and when required.

**The ideal Care Coordinator**
- Rostering experience in domiciliary care preferred.
- Able to work as part of a team as well as under own initiative.
- Skilled in logistics.
- Highly organised and able to prioritise.
- Good oral and written communication skills.
- Knowledge of domiciliary care provision.
- Have or be willing to work towards a QCF (NVQ) level 3 in Care/ Management or equivalent.
- Domiciliary care experience.

**Pay and Benefits**

Competitive salary of £23,500 per annum, holidays of up to 31 days per year, performance-related bonus, pension & life insurance, access to a whole host of discounts and benefits, and a fantastic career development opportunity.

**About Hales Home Care**

Hales Home Care, a division of the Hales Group, provide person-centred care to a diverse range of customers ensuring they can remain within the comfort of their own home while continuing to live safely and independently.

Pay: £23,500.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee mentoring programme
- Free fitness classes
- Referral programme
- Store discount

Schedule:

- Monday to Friday

**Experience**:

- providing care: 1 year (required)

Work authorisation:

- United Kingdom (required)

**Location**:

- Newcastle upon Tyne, Tyne and Wear (required)

Work Location: In person