Head of Operations

**HEAD OF OPERATIONS**

**Objectives of the Role**
- Work closely with the Principal and Vice Chancellor and the Board of Directors in developing and maintaining strategic oversight of the operations of the College, in line with the College’s strategic plan and emphasising the College’s core values.
- Translate strategy into actionable steps for growth, implementing College-wide goal setting, performance management, and annual operations planning.
- Determine and review the College’s support strategy for Teaching and Research, developing and evolving administrative policies and procedures and implementing those already established.
- Taking the lead and participating in key projects delivering College objectives and initiatives, including a focus on non-standard delivery of programmes to protect and enhance income streams.
- The effective deployment and strategic co-ordination of professional service staff within the College.

**Duties and responsibilities**

The post of Head of Operations is central to the effective management and leadership of the College as well as its day-to-day running; they, therefore, have both strategic and operational responsibilities. The post holder is a full member of a range of College committees.

**Strategic Development and Planning**
- To be the Secretary to the College Board of Directors, and all formal committees within the governance structure of the College, and to be responsible for ensuring that the corporate record of the College is maintained appropriately.
- The Head of Operations is expected to be proactive in offering strategic advice to the Principal and Vice-Chancellor in relation to the further development of a range of operational activities (e.g. Finance, Premises, Support for academic staff and General administration).
- To advise and assist the Principal and Vice Chancellor and the Board of Directors in identifying short, medium and long term strategic objectives and priorities, and provide background data as appropriate to support decision making processes.
- Develop and maintain effective working relationships with key senior colleagues and external partners.
- Carry out critical analysis of relevant data and management information to inform decision making processes.

**Operational Management and Services**
- Oversee including direct staff management of Finance, HR, External Relations (including Marketing & Communication and Student Recruitment), and Registry (including Admissions and Student Administration), providing guidance and solutions to fit the needs and maintain the reputation of the College. The total of direct and indirect staff reporting to the Head of Operations amount to c.15 professional service and support staff.
- Lead on inspiring and maintaining a culture of continuous improvement, identifying additional service requirements and enhancement or service shortfalls and, design and manage the delivery of innovative solutions to maximise service quality, efficiency and continuity.
- Develop and coordinate, working closely with the Academic Lead the workload models for academic teaching staff, identifying areas for additional teaching support, and advising the Principal and Vice Chancellor on, and implementing, recruitment strategies to meet these needs.
- Oversee the management of the College’s space and take responsibility for determining space requirements.
- Lead and manage any ad-hoc or planned projects which may arise with respect to the strategic and/or operational needs of the College including management of equipment purchasing and control.
- Develop and oversee the adaptation for scale of College’s administrative policies and processes to improve and enhance the academic experience for students.
- Ensure compliance with UKVI regulations and sponsorship duties, overseeing and developing the implementation of student recruitment, attendance and monitoring processes.
- Set service standards, ensuring that there are effective processes in place to ensure standards are met.

**Staff Management**
- Provide strategic advice to the Principal and Vice Chancellor on, and manage administrative elements of, the employment relationships within the College including, but not limited to, recruitment, development, employee relations, reasonable adjustment and performance management. For professional services staff in the College, manage all elements and stages of these processes.
- Design and implement an organization structure for the College’s professional services staff to ensure the most effective deployment of these staff to cover the complex administrative requirements of the College.
- Provide high level professional leadership to support colleagues with ensuring that all staff are effectively managed and motivated and have opportunities for development.
- Ensure that there is an effective professional development and training programme for all staff to meet the business needs of the College.

**Financial Responsibilities**:

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