Community Coordinator

**Job Title**: Community Coordinator (North London)

**Reporting To**: Community Engagement Manager

**Salary**: £28,000 - £34,000 pro rata

**Contract Type**: Full-time, Permanent.

**Location**: Across Felix’s sites in London (Deptford, Enfield, Poplar, Park Royal, Western International Market, Greenford) and Field based

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**About The Felix Project**

The Felix Project is London’s leading food redistribution charity, dedicated to ensuring good food is never wasted and no one goes hungry. Last year, our nearly 180 staff and over 15,000 volunteers collected 32 million meals of surplus food, distributing it to Londoners in need through a network of over 1,100 community organisations, charities, and schools.

In London, one in five households with children lack reliable access to nutritious food, while the UK wastes 20 tonnes of food per second. The cost of living in London has risen by 24% in the last three years, and food prices continue to climb. About 14% of working families have turned to food support services for the first time in the past year, and 100,000 London families have less than £3 a day for food.

Our work has never been more needed, and demand continues to grow: we are building our expertise and impact in response. The Felix Project now operates from four main depots in North, South, East, and West London, with ‘point-to-point’ projects in Central London and Canary Wharf. The East London depot has a kitchen producing up to 5,000 meals per day from surplus food. A new 'Multibank' in Ealing distributes non-food essentials.

**Purpose of the Job**:
Based in one of our operational warehouses you will help support Felix’s missions through the development of a network of charities, community groups and other key stakeholders involved supporting vulnerable Londoners across London. Your work will help to build the network’s capacity to accept and distribute food through our depot operations, Green Scheme & Felix Connect and non-food items through Felix’s Multibank.

The Community Coordinator role will support the depot and operational teams, responding to enquiries from the community network to help ensure the smooth flow of food and non-food items whilst delivering excellent customer service. This will include ensuring recipients of our food are compliant with all relevant legislation and guidance as required by our food partners and food business operators.

Your work will help us to effectively monitor and evaluate our growth against our strategic objectives through robust data collection, monitoring and updating using our CRM system.

**Duties and Accountabilities**
- Contribute toward Felix achieving its network growth targets in line with the objectives for supply and operational capacity
- Working with Community Engagement Manager & Community Partnerships Managers identify, develop and maintain relationships with our network of community organisations to deliver long-term sustainable partnerships
- Support the day-to-day operational teams acting as a liaison with our network of community organisations
- Develop and deliver programmes that will engage our network with all aspects of Felix’s work and the wider social and environmental impact of its potential in their communities
- Regular reporting and measurement against agreed KPIs
- Proactively engage and collaborate with all teams within Felix to increase impact and quality of service delivery
- Deliver innovative services compliant with all relevant legislation and standard operating procedures including food safety, health and safety, data protection and volunteer policies
- Act as an ambassador for The Felix Project as required

**Person Specification**

You will have excellent, proven relationship management experience in the charity or commercial sectors and bring a passion for our work and an ability to translate strategy into action. You will be entrepreneurial, seeking out solutions to effectively achieve mission objectives whilst delivering maximum social impact and raise the profile of The Felix Project. You will have attention to detail and embrace data as a vital tool to evolve our services. You have an energetic, positive and can-do approach who is not afraid to roll their sleeves up and get hands-on as the operation requires.

**Essential Experience**
- Successful track record in a relationship management position in charity or commercial sector
- Adept at managing a range of stakeholders from senior management teams to grass roots organisations
- Proven track record in delivering innovative solutions
- Ability to work effectively to ensure compliance within clearly defined systems and processes
- Ability to work with data and relevant IT systems to support its collection and analysis such as MS Dynamics 365 and PowerBi (training will be provided)
- Credible as an external ambassador, equipped with excellent communication and influencing skills
- Ability and willingness to work in a busy environment
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