Community Coordinator

**Location**:Second Home Holland Park Site

**Reports to**: Senior Operations and Community Manager

**Hours**:Shifts Between 07:30 - 16:00, 08:00-16.30, 08.30-17:00, 10:00-18:00, 13.30-22:00, 17:00-22:00

**Salary**:£25,000

**ABOUT SECOND HOME**

Second Home is a global creative business with a social mission to support

entrepreneurship, creativity and job creation. We launched in London in 2014, and we have so far raised over $75 million to help us scale our work around the world.

We operate spectacular workspaces and cultural venues in London, Lisbon and Los

Angeles - bringing together diverse companies and people.

Social impact is at the core of our values - our cultural program is open to everyone (not just Second Home members), over 15% of teams based at Second Home are non-profits or social impact organisations, local community groups can use our meeting rooms free of charge, and we run our own community programmes.

**THE ROLE**:

- Our Community Coordinator team is truly the heart of our business.
- Our Community team are here to ensure all front of house services are at the best standard possible for our members, ensuring they provide an inclusive and welcoming atmosphere.
- Our duty is to be the go-to persons for anything members need, but also, to be on hand to assist the Head Office & Operations team with any ad hoc admin that may need to be done.
- Social impact is at the core of our values and our Community Coordinators are a key part of the Second Home ecosystem. It is essential our Community Coordinator team are fostering creative collisions and working towards our mission of supporting growth in a sustainable way; in line with our B corp status.

**OUR IDEAL CANDIDATE**

**Like all Second Home employees, you will be**:

- Entrepreneurial.
- Creative.
- Curious.
- Solution oriented.

If that sounds like you, we want to hear from you

**KEY RESPONSIBILITIES**
- Being the ‘Face’ of the Second Home Community. You’ll be based at the Front of House Reception to welcome members into the building and deliver service in line with our vision, culture and values.
- Conducting regular walk-arounds of the building to ensure all tea and coffee stations are neat and fully stocked at all times.
- Conducting regular space checks of the building and reporting to the Senior Operations and Community Management team, and Building/Facilities team of any site defects, feedback, faults or areas that need to be attended to.
- Ensuring access passes to the building are created and logged in a timely manner for all staff and members.
- Assisting members of the Head Office team with ad-hoc admin such as designing signage for the building, screening CVs, administrative project work.
- Having all Second Home knowledge at hand and showing a passion for promoting our brand, culture and story so far to anyone walking through the front door.
- Ensuring that standards for all Second Home ‘world class essentials’ (e.g. internet connectivity, space to work, key management) are consistently met.
- Communicating with members about our events programme, wellbeing and member activities.
- Working with the other Community Coordinators as a team on any tasks set by the Senior Operations and Community Managers, to be delivered to a required standard and on time.
- To bring new ideas for service to Team Meetings for the Senior Operations and Community Management team to consider.
- Providing backup and support within the team for example carrying out the duties of another Community Coordinator in the event of absence/illness/holiday.
- Record and be rigorous about membership enquiries and follow ups.
- Ensure that meeting rooms are stocked and adequately serviced - supporting with AV equipment, arranging extra seating, etc
- Managing the post system - ensuring all post is received, signed for and processed and the post room.
- Opening and closing the premises or, locking and unlocking the property. Setting and unsetting the security system.
- Carrying out weekly member rituals and coming up with creative surprise & delight gifts for members.
- Brainstorming new community and wellness events in team meetings.
- Updating our existing creative collisions programme based on member feedback.
- Conducting Community Coordinator FOH Training for all new starters.

**SECOND HOME BENEFITS**:

- 25 days holidays + Bank Holidays.
- Company Pension Scheme.
- Employee of the Month Bonus.
- Enhanced Family Friendly Leave.
- Employee Assistance Programme (EAP).
- Cycle to Work Scheme.
- Free weekly wellbeing classes (yoga and boxing).
- Free weekly meditation classes.
- Free weekly talks and cultural events.
- 50% off food at Second Home’s in-house restaurant.
- Free Calm meditation app subscription.