Centre Administrator/receptionist

**_This role is being advertised by Savills Management Resources (SMR) a wholly owned entity of Savills (UK) Limited but a separate employing entity which is not accredited by Real Living Wage Foundation._**

**Purpose of the Role**

The role of Reception is pivotal to the success of the Centre Management operation as this person will need to ensure that there is close liaison between all on
- site parties and the smooth running of the management office.

**Key Responsibilities**
- Ensure incoming and outgoing post is dealt with in the correct manner.
- To handle all incoming telephone calls, the taking of messages and making appointments as required.
- Managing the shared management team diary and office/meeting room booking schedule.
- To facilitate the reception of all visitors and respond to queries from members of the public, occupiers, service partners, local stakeholders, etc. To process all initial enquires in a timely manner.
- Deal with all ad hoc general enquiries and help build the relationship between tenants, contractors and centre management.
- To ensure visitors records and passes are administered correctly.
- To periodically review staff and tenant directories to ensure they are accurate.
- To assist the Centre Management in any aspect of PR and marketing, mall income or other commercial aspects of the scheme.These duties might include for example, the co-ordination of mall income providers or marketing consultants, supporting Gift Cardand Mascot event bookings, the direct sale of Southside Gift Cards to customers and local corporate partners.
- To assist the Centre Management team to coordinate Elogbooks PPM and reactive tasks and provide updates on the portal where required.
- Assist in the electronic management of H&S and Sustainability compliance, uploading documentation as directed by the centre management team.
- Support the wider team in delivering key Savills KPIs, including Turnover Collection, Mystery Shop, H&S, Savills Insights.Taking a leading role in driving customer service and developing an action plan to improve customer service.
- Responsible for petty cash reconciliation, processing Invoices, expenditure logging and the maintenance of departmental records. The invoices are to be coded, dated and approved by relevant department managers before being approved on the SMR/Savills webbased purchase ledger portal (currently Proactis).
- Production and maintaining of shared files to support the management team with tracking service charge expenditure.
- To assist with preparing promotional and recharge invoices and the credit control of the same.
- Support the team with resolving any invoice queries
- To provide duty support for any customer enquiries received out of hours via social media.
- To support the correct filing of both hardcopy and electronic documents.
- To maintain and order where necessary stationary and other consumables as required.
- To photocopy and scan as required at the request of Centre Management team.
- To ensure the reception area is kept clean, tidy and of a professional appearance without compromising health and safety.
- From time to time there is a requirement for flexibility in the hours worked.

**Skills, Knowledge and Experience**
-_Proven customer service skills.
Excellent communication skills
Excellent administration skills
Willingness to adopt a flexible approach to working patterns in order to respond to the demands of a retail and leisure environment.
Fully aware of the importance of customer service and proficient in dealing with customer complaints.
Experience in hospitality and/or front face shopping centre environment.
Attention to detail.
Basic accounts
Database Management
Knowledge of Health & Safety

**Working Hours**

42.5hrs

**Salary**

£25,000 - £27,000