Call Handler

2 weeks ago

Billericay, United Kingdom MBA Full time

£22,000 - £24,000 Dealing with property repairs and organising contractors to fix the damage

**Full Job Description**

As a leading figure in the claim’s arena, it’s this same mentality that ensures their clients are happy and the client base grows. The Customer Service Advisor will be responsible for proactively managing clients repair instructions, administering tasks and adding value to the customer journey. Communicating with contractors, policyholders and clients to a high professional standard keeping them informed at key stages.

In return, the Customer Service Advisor will expect a salary of up to £24,000, 25 days paid annual leave, pension contribution, access to thousands of perks and discounts, optional health and wellbeing cover and life assurance at 4 x your annual salary.

**Role & Responsibilities**:Dealing with property repairs and organising contractors to fix the damage
Moving the claims through the system, making sure they are meeting SLA’s
Dealing with escalations and complaints
Reporting on claim progression
Ensure all details are added correctly onto the system
Other relevant ad-hoc duties when necessary
**Skills & Requirements**:Team player with the passion for helping others
Proactive, with the ability to work with initiative
Highly organised with strong attention to detail
Able to work as part of a team to ensure client SLAs

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Life insurance

Ability to commute/relocate:

- Billericay: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Call handling: 1 year (preferred)

Work Location: One location

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