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Customer Service Administrator

2 weeks ago

Sevenoaks, United Kingdom Noble Partnerships Full time

Customer Service Administrator

Location - Sevenoaks

The role is part of a supporting role supporting a team of consumer finance advisors. As part of the role advisers are also required to research and evaluate new dealership setups and provide an ongoing review of our portfolio of dealers. Ensuring accuracy at all times and that the company’s processes and procedures are followed is fundamental to this role.

**The key aspects of the role**:

- Respond to inbound and outbound telephone enquiries in a professional and respectable manner
- Maintain customer account records by recording / updating and deleting information as required
- Process and respond to all inbound and outbound correspondence
- Ensure company policies are adhered to and followed
- Always maintaining electronic and paper filing
- Identify and assess clients’ needs to achieve customer satisfaction and one call resolution where possible

**Qualifications**
- Good educational background with proficiency demonstrable in maths and English
- 1-2 years previous administrative/customer service experience

**Experience**
- Experience of working in a team in an office environment
- Knowledge of treating customers fairly (TCF)
- Awareness of current FCA regulations
- Ability to understand and comply with documented processes, policies and procedures
- Excellent verbal and written communication skills

**Details on the role**
- Perm / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day) Included weekend availability for split rota
- Able to reliably commute to office

**Job Type**: Permanent

**Salary**: £23,000.00-£25,000.00 per year

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

Reference ID: Support Administrator