Customer Service Administrator

2 weeks ago

Sevenoaks, United Kingdom Jardox Ltd Full time

Jardox are currently recruiting a Customer Service Administrator to join the friendly team in our offices in Otford, near Sevenoaks, 8am - 5pm, with an early finish of 4.30pm each day if the day's work has been completed. At Jardox, we are the "Taste Behind the Brands." We are a ‘one stop shop’ for all savoury ingredients, specialising in stocks, gravies, curry pastes, marinades, glazes, sausage & burger seasonings and herb & spice based products. We have a great reputation for customer service and key to this is our customer service team that work brilliantly together and really care about our customers. As the company continues to grow, there is an opportunity to join that team. - have proven experience of great customer service - have a “can-do” attitude - be a great team player, with excellent interpersonal skills - thrive in a busy department and be able to prioritise effectively - be well organised, self-motivated and able to work independently - have good attention to detail and be process driven - have good IT skills - Word and Excel. SAP B1 would be useful but not essential The Customer Service team work together, focussing on the below: - Managing the sales inbox effectively - Processing and checking customer orders accurately and on a timely basis - Managing and maintaining our complaints system to BRC standard - Communicating with our hauliers to ensure good customer service - Supporting Commercial and Planning teams by passing on any customer activity or forecasting information identified when dealing with customers. - Following up and taking ownership of queries, service issues and complaints and getting them resolved efficiently whilst ensuring a good ongoing relationship with the customer, escalating where appropriate to ensure an appropriate resolution within agreed timescales - Managing exports to the EU and ensuring correct documentation in place - Responsibility for account administration, including commercial support as required - Despatching customer orders on our system and arranging transport, ensuring the customer is aware of any changes, short shelf lives or other issues We close between Christmas and New Year and contribute to your pension at a rate of 5.5%. Holiday allowance is 33 days per year (including bank holidays). At Jardox your health and wellbeing are very important to us. We are very happy to share a variety of benefits with every team member. There is a free private GP service accessible 365 days a year for you and your immediate family, eight weeks of worth of bereavement counselling, expert support in relation to probate matters, and a free confidential support line that can provide immediate assistance with any financial, family, legal, or mental health concern you may have. Here at Jardox there is a great team spirit. We work hard, and we love what we do. If this sounds like the opportunity for you, please do get in touch. **Job Types**: Full-time, Permanent Pay: £26,500.00-£29,000.00 per year **Benefits**: - Casual dress - Company events - Company pension - Cycle to work scheme - Free parking - Life insurance - On-site parking - Profit sharing Work Location: In person

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