Service Advisor Land Rover

Jaguar Land Rover is the UK's largest automotive manufacturer, built around two iconic British car brands: Land Rover, the world’s leading manufacturer of premium all-wheel
- drive vehicles; and Jaguar, one of the world’s premier luxury sports saloon and sports car marques. The company employs almost 38,000 people globally and supports around 275,000 more through our retailers, suppliers and local businesses.

We are looking for people who share our passion to join our highly successful Retailer Apprenticeship Programme. We recognise the importance in identifying talented people to become the next generation of professional retailer employees and help us achieve our ambitious growth plans.

We are looking for an ambitious, people orientated person to join our team as Customer Service Advisor Apprentice.

You will need to have excellent communication skills, a desire to provide exceptional customer service and the ability to build relationships with a vast range of customers from all walks of life.

As well as employment in our retailer, you will be given the training and support you need to develop both personally and professionally.

This apprenticeship combines off-the-job training with on-the-job learning and you will be supported every step of the way.

On successful completion of the one year programme you will receive the following:

- Level 2 Customer Service Practitioner Standard
Jaguar Land Rover specific certifications

Vacancy Description

A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations. Some of the duties include:

- Interpreting customer concerns and comments and liaising with technicians
- Booking/scheduling vehicle services
- Liaising with customers about any additional work required
- Estimating time and costs associated with repairs
- Handling customer complaints
- Responding to customer requests
- Tracking the vehicle through the workshop

Please note, the Customer Service Advisor role varies slightly by employer based upon the specific needs within the location.

**Requirements and Prospects**

Desired skills

As the main point of contact with our customers you will require exceptional communication skills with the ability to multi-task and meet their expectations.

Desired personal skills
Application numbers for the Jaguar Land Rover Retailer Apprenticeship Programme are high so we're looking for you to demonstrate why you stand out from the crowd.

We're not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process. Key personal skills to demonstrate include:

- A willingness to learn
- Teamwork
- Engineering interest
- Quality focus
- Personal responsibility and resilience
- Problem solving

Desired qualifications

'Equivalent' grades include:

- BTEC first diplomas and certificates
- OCR Nationals
- Key Skills Level 2
- NVQs
- Essential Skills (Wales)
- Functional Skills Level 2
- Core Skills (Scotland)

Future prospects
There are lots of opportunities to develop your career within our expanding Retailer Network. Your early development is carefully mapped through your Apprenticeship journey with your learning focussed toward achieving an industry recognised qualification. Embedded within your training are the Jaguar Land Rover global training materials. This is the grounding for your future development within the network and our Learner Management System, Excellence will guide you through your short, medium and long term career path.

Things to consider
The National Minimum Wage for Apprentices is £4.15 per hour as of April 2020. This applies to 16 -18 years old Apprentices and those aged 19 and over in the first year of their apprenticeship. For all other apprentices the Apprentice National Minimum wage appropriate to their age applies. The wage for apprentices applies to both time spent both at work and in training.

**Job Types**: Full-time, Apprenticeship

**Salary**: From £4.30 per hour

Schedule:

- Monday to Friday
- Weekend availability