Remedial Co-ordinator

**Remedial Coordinator Role (NMN Technical Team)**

**Our values and behaviours**

An individual's belief in our values and behaviours is as important as their technical and/or professional know how, which is why our job descriptions are written with these in mind.

**Innovate**

We look to the future and encourage and embrace new ideas, to achieve better results.

**Thrive**

We act with confidence, we remain positive at work and we learn from feedback.

**Deliver**

We work to understand our customers' needs, even in times of ambiguity, and we take personal responsibility to deliver to targets.

**Drive**

We analyse information to draw insights and conclusions. We create the plan to achieve our vision, set the direction of travel and make it clear who is responsible for which part.

**Main duties**

Responsible for supporting in the management and processing of PPM remedial Work Orders by Mitie engineering teams and some specialist sub-contractors/service providers. Key duties, although not exhaustive, are listed below:

- To manage and support in the operational delivery of all statutory compliance remedial work in line with contract SLA's.
- Provide the key link between service desk, procurement and operations in ensuring remedial work is planned and delivered.
- Management of all exceptions relating to delays in work delivery and liaison with key account teams to ensure SLAs are not breached.
- Management, coordination & triaging of all non-statutory compliance remedial work resulting from engineering planned maintenance visits & ensuring these are processed via key account teams.
- Support the wider NMN Technical Team on documentation suitability, minor new works delivery and attend client meetings as and when required.
- Support the Continuous Improvement (CI) programme and identify issues to drive forward contract development.
- Review and analyse all supplier quotations to ensure value for money and to carry out occasional benchmark of industry rates to ensure optimum value & margin.
- Assist in the development of NMN operational processes and procedures.
- Undertake quality audit of works in progress and completed.
- Support review and assessment of supply chain partners to meet service needs.
- Contribute to the Forward Maintenance register programme including asset management and warranty control.

**Person Specification**
- Experience in a similar role with a proven track record in the effective management of an estimating or Technical Support team offering commercial and technical assistance to the wider operations teams.
- People management skills who is able to communicate with colleagues, sub-contractors, supply chain & internal / external clients.
- Both commercially and financially astute.
- Conversant with current H&S legislation and process management systems
- IT literate in MS Office
- Sets and maintains high standards of delivery - attention to detail essential.
- Driven to complete tasks above expectations.
- Diligent, professional, and intuitive
- High degree of self-motivation and dedication to achieving excellence.
- Able to interpret contract detail and implement requirements.
- Reviewing risk assessments and method statements as required to ensure work are completed in a safe manner.
- Good knowledge of building Statutory Compliance.
- Ability to record work accurately on work sheets and computer-based systems.
- Good communication skills and the ability to work within a team.
- Experience of working within a customer focused environment (preferred).
- Wanting to achieve success, for his or her self, the business and the customer.
- Presented in a clean and tidy manner to represent the company, in the most professional manner possible, utilising the uniform and PPE issued.
- Responsible for self and others to maintain a safe working environment as per the Health and Safety at Work Act (1974) and subsequent amendments.