Tenancy Sustainment Support Worker

3 days ago

Chichester, United Kingdom Stonepillow Full time

**Salary**: £27,812 per annum
**Hours**: 37 hours per week - with flexible working
where required which may include weekend and bank
holidays
Based Chichester
**Contract**: Fixed term contract until 31 March 2026
We are recruiting for a Tenancy Sustainment Support Worker.
As a Tenancy Sustainment Support Worker, you will primarily work in
an outreach capacity to support clients to maintain their tenancy and
prevent homelessness. This outreach work will take place in clients
homes, in temporary accommodation and within the community, to support
clients in a range of areas such as; tenancy sustainment, homelessness
prevention, budgeting, debt support, advocacy, accessing groups and
services and attending appointments.
Developing good relationships with Local Councils and agencies that
can support and assist clients with a range of needs who present at
the community hub.
**Your duties would include**:
Hold a caseload of around 25 individuals at any one time with low
to medium support needs.
Lead on providing an outreach service to clients within their own
homes, including within temporary accommodation and in the
community, with the aim of maintaining tenancies and preventing homelessness.
Support clients to maintain tenancies, by communicating
effectively with landlords and housing providers. With the aim of
resolving any housing related issues that they may have, to prevent homelessness.
Support clients to access accommodation through the privately
rented sector or through other housing providers both supported and
unsupported. This support going include individually tailored
ongoing support to maintain housing if needed.
Complete daily records of support offered to clients on Inform.
**In order to be successful in this role you will need**:
Good knowledge of welfare benefits, housing and
homelessness law and policy.
Good knowledge of alcohol, drugs and issues around addiction and
relapse management
The ability to forge effective working relationships in order to
navigate and to create effective pathways to support for clients
with complex needs acting as a change broker
Ability to communicate with a wide range of people using excellent
active listening skills to form healthy and constructive relationships
Good computer literacy skills and ability to make effective use of systems.
Ability to work independently and prioritise workload effectively.
**The benefits of working at Stonepillow**:
Actively supporting those in need in your local community
Healthcare and wellbeing support including access to in-app
virtual appointments with NHS registered GPs and access to a
comprehensive Employee Assistance programme with face-to-face counselling
A medical cashback scheme and retail discounts
Stakeholder pension, employer contribution of 5%
25 days holiday plus bank holidays
**A bit about us**:
Stonepillow support and empower homeless and vulnerable people with
compassion and commitment to achieve sustainable independence and
wellbeing and make positive changes in their lives.
We reserve the right to close this vacancy early if a high volume
Stonepillow is committed to safeguarding children, young
satisfactory enhanced Disclosure and Barring Service (DBS) check.

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