Customer Services Administrator

2 weeks ago

Stockport, United Kingdom James Galt & Company Ltd Full time

Do you want to join a fast growing company who values their employees and is bringing innovation into the toy and game market? Are you passionate about brands and driven to provide exceptional products and services to customers worldwide?

This is the company you are looking for

At Jumbo Group, we care about our people, we encourage learning, have fun and being happy, and support that with our mission and values. We are currently seeking a highly motivated and experienced Customer Services Administrator to join our dynamic Operations team. The role is based in Cheadle, Cheshire.

**To achieve this, your functions will be the following**:

- First response to consumer queries.
- Customer credits.
- Obtaining POD documents.
- Prioritising and responding to customer complaints.
- Escalating complaints internally where necessary.
- Responsible for switchboard.
- Handle sample requirements internally for all teams.
- To assist in the production of weekly and monthly reports.
- Franking machine duties.
- Assisting other departments in general administration duties.

**Knowledge and characteristics required**:

- 3 years working in an Administration role.
- Working with database systems.
- Strong office and Excel skills required.
- Excellent communication skills.
- Good organisational skills and attention to detail.

**What’s waiting for you**:

- Up to two working from home days per week
- Additional day off for your Birthday
- Pension plan
- Health cash plan
- On site free parking

If you are dynamic, creative, passionate, hardworking, and want to join a toys and games international company, **we are waiting for you.**

Let’s unlock the power of play

**Job Types**: Full-time, Permanent, Temporary
Contract length: 3 months

Work Location: Hybrid remote in Stockport, SK8 2EA

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