Volkswagen Head of Business
1 day ago
**Volkswagen Head of Business**
Citygate Volkswagen, Ruislip
OTE: £100,000
Permanent
**Role overview**
Citygate Automotive are looking for an established Head of Business with a strong aftersales background for our Ruislip retailer to supervise, manage, and motivate the customer facing team, providing support and training, and ensuring that performance targets are achieved.
**Key responsibilities**
As Head of Business your key responsibilities will be:
- Develop and maintain excellent customer relationships
- Train / coach and develop the customer facing team
- Manage regular meetings and discuss activities with the customer facing team
- Undertake performance reviews and identify training needs
- Set individual volume and margin targets
- Supervise the customer facing team, providing advice and helping them to achieve performance objectives
- Implement agreed promotional activities
- Analyse and report on performance information
- Monitor and manage departmental costs in accordance with agreed budgets
- Maintain an up to date knowledge of manufacturer and dealership targets and promotions
- Build and maintain relations with Volkswagen
**What’s in it for you?**
With our benefits there is something good for everyone. We’re a progressive business that believes building a good team culture is not only good for everyone who works for us - but it makes a difference to how we engage with customers too. That’s why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:
- Access to our in-house training academy for everyone
- Electric Vehicle (EV) Training levels 1- 4 for specific roles
- Internal career progression opportunities across our various brands and locations
- High street discounts
- Wellbeing portal
- Employee assistance programme
- Purchase, service and parts discounts
- Employee referral scheme
- Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme
**About You**
As the Head of Business, you will ideally have the following skills and experience:
- Recent experience in a Head of Business role
- Strong aftersales experience
- Able to demonstrate effective people management skills
- Able to communicate effectively to build relationships with employees and customers
- To ensure our operations meet brand standards by conducting regular checks
- Develop and roll out dealership marketing strategies in conjunction with group head of marketing
- Support the team in providing a high level of customer satisfaction
**Why Citygate**
Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), provide excellent quality training and internal progression opportunities.
**Job Types**: Full-time, Permanent
**Salary**: £75,000.00-£100,000.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
- Referral programme
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Work Location: In person
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