Sales and Customer Experience Assistant

**Sales & Customer Experience Assistant**

**Role**: Sales & Customer Experience Assistant

**Salary**:Competitive, Dependent on Experience + Performance-Based Bonus

**Hours**: 32 - 40hrs per week

**About PURE Spa & Beauty**:
At PURE Spa & Beauty, we believe in creating a positive, welcoming, and inclusive culture for both our clients and our team members. Celebrated as 'Employer of the Year' in 2019 by the Professional Beauty Awards, we provide ongoing training and development opportunities, ensuring that our employees have the support they need to thrive in their careers.

At PURE Spa & Beauty, we believe in providing essential spa and beauty treatments for ensuring they leave rejuvenated and radiant, offering a unique blend of luxury spa, beauty and wellness therapies, all under one roof.

**Our Awards**:
Client Experience Award - Winner - Phorest Salon Software 2020

Travellers' Choice Award - Winner - Trip Advisor - 2020

Employer of the Year - Winner - Professional Beauty 2015

Beauty Salon of the Year - Finalist - Professional Beauty 2015

Day Spa of the Year - Winner - Professional Beauty 2013

Most Inspiring Salon - Finalist - Professional Beauty 2013

Day Spa of the Year - Winner - Professional Beauty 2012

Boutique Spa of the Year - Winner - Professional Beauty 2011

Scottish Spa of the Year Winner - 5pm Health & Beauty

**Benefits**:

- Opportunities for career advancement and professional development.
- Commission on sales.
- Monthly Wellness Treatment for every employee.
- Additional discounts on services and products and selected hotel partners.
- Friends & Family discounts.
- Holiday for your birthday
- Extra holidays based on length of service.
- Monthly Team Fund to spend.
- Free Confidential Counselling Service.

**About The Role**:
**Key Responsibilities**:

- Client Management: Manage client bookings and interactions through various platforms, ensuring a smooth customer journey and high satisfaction. Using the PURE system to efficiently manage and optimise appointment bookings, maximising diary utilisation and client retention.
- Sales Focus: Proactively engage with clients to recommend additional treatments, retail products, and gift cards, directly contributing to overall sales growth.
- Target Achievement: Consistently meet and exceed individual and team booking and sales targets, contributing to the group’s overall success.
- Wellness Support: Support the company’s wellness strategy by promoting wellness packages and services tailored to customer needs, whilst acting as spa host for visitors.
- Outreach Activities: Participate in outreach activities aimed at increasing customer engagement and sales.
- Team Contribution: Actively participate in regular team briefings and training sessions to enhance sales techniques and product knowledge, ensuring a premium customer experience.
- Admin Duties: Process online orders and handle administrative tasks related to client management and sales.

**What We’re Looking for in a Sales & Customer Experience Assistant**:

- Proven Sales Performance: Demonstrated track record of meeting or exceeding sales and booking targets in previous roles.
- Sales Mindset: Enthusiastic about selling and able to spot opportunities for upselling and cross-selling treatments and products.
- Passion for Wellness: A strong interest in the wellness industry, with a focus on promoting services and products that support customers’ well-being.
- Detail-Oriented: Strong attention to detail, ensuring that client records are accurately updated and all opportunities to maximise sales are captured.
- Admin Competence: Ability to handle administrative tasks, such as processing online orders and resolving customer queries.
- Approachable and Professional: Friendly, approachable, and caring in all interactions with clients and colleagues, while maintaining a professional demeanour.

**Requirements**:

- At least 1 year of experience in a call centre, customer service, or customer-facing sales role, with proven experience in meeting targets.
- Ability to work across 7 days, including evenings and weekends.
- Must be eligible to work in the UK.

**Job Types**: Full-time, Part-time, Permanent

Pay: Up to £14.00 per hour

**Benefits**:

- Company pension
- Employee discount
- Health & wellbeing programme
- Referral programme
- Store discount

**Experience**:

- Sales: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person