Call Centre Advisor

5 days ago

London, United Kingdom Avertec Ltd - O2 Full time

We are currently looking for customer service retention advisors in our London contact centre (Tooting). Full time Monday to Friday shift.

**Responsibilities**:

- Being passionate about O2’s products, services and propositions.
- Perform outbound calls to our existing customers, as well as new prospects.
- Provide clear information about our O2 products and services.
- Helping customers with queries, questions or concerns.
- Achieve and exceed daily and weekly KPI’s and targets.
- Maintain records of contacts and accounts on our CRM system.
- Ensuring that all data is handled in a manner that is GDPR compliant.

**Knowledge and Skills**:

- Service excellence and can-do attitude.
- Target driven.
- Able to handle customer information with extreme confidentiality.
- Confident, enthusiastic and will show initiative.
- Able to communicate effectively verbally and in writing.
- The ability to build trusted relationships, a team player.
- Professional telephone manner.
- Strong interpersonal skills.
- Demonstrated detail orientation and aptitude to stay organised.
- Ability to work and think independently.
- A motivated self-starter.

**What we will give you**:

- Competitive salary
- Generous commission scheme
- Virgin media discounted TV & Broadband package
- 28 days holiday per financial year (pro rota/including bank holidays)
- 3 additional days holiday for 3 years’ service
- Fantastic induction programme
- Learning and Development support
- Buy holiday scheme
- Cycle to work scheme
- O2 friends and family discount
- 2 paid volunteer days

**Job Types**: Full-time, Permanent

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Commission pay

Work Location: One location

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