Customer Care Advisor

1 week ago

Chorley, United Kingdom Hedges Direct Full time

We have a new opportunity available for a **Customer Care Advisor** to join the team based in **Chorley. **You will join us on a** Term Time **basis and in return, you will receive a **competitive salary of £10.58 - £11.54 per hour plus great benefits**

**About us**:
**Hedges Direct Ltd** are online hedging specialists, with decades of industry experience and a culture firmly focused on quality and service. We supply large quantities of hedging to landscapers, garden designers, builders, hotels, pub chains also a significant proportion of retail customers across the UK and parts of Europe.

**Contracted Hours**:Part time (Hours to be discussed at interview), 1 in 3 weekends and 3 Bank Holidays to be worked.

**The Customer Care Advisor role**:
Due to continued growth across the business, we are looking to recruit Customer Care Advisors to join our busy Customer Care Team.

You will work across multiple brands, in a busy e-commerce business.

The Customer Care Team will ensure that every customer receives a first-class service with the very best aftercare service. You and your colleagues will deal with all enquiries, complaints, challenges, or issues and resolve these quickly and efficiently.

**Key responsibilities as our Customer Care Advisor**:

- Deliver a first-class customer experience offering advice or resolving customers queries
- Handle a high volume of customer communications
- Manage customers’ expectations, be honest, supportive, professional and friendly
- Deal with customers queries promptly and provide first contact resolution where possible
- Where customer queries cannot be resolved in the first contact, communicate with thecustomer what will happen next
- Do what you say you are going to do and always go back to the customer in a timely fashion
- Call customers with updates on their orders
- Call customers with details of delays or problems
- Work with other departments within the company to ensure we manage any complaintsor issues with a good result for the customer. Particularly, Nursery, Transport and Sales
- Feedback to Customer Care Team Leader anywhere you think we can improve the customer journey
- Work on aftersales initiatives and ensure customers can buy plant feed and any after sales products available
- Encourage customers to review us on the review platforms we have
- Respond to customer queries in a timely fashion and provide clear, concise advice
- Other ad hoc sales and service administration tasks

**Skills and experience required**:

- Empathy
- Good listening skills
- Ability to diffuse potential situations
- Strong effective communicator
- Motivated and driven
- Customer Care or call centre experience
- Confident personality with a can-do attitude
- Works well under pressure
- The ability to work independently and as part of a team
- Excellent written and verbal communication skills
- Impeccable attention to detail
- A pro-active person who will use their initiative
- A self-starter with a willingness to learn
- Organised with good timemanagement

**Company Benefits**:

- 25 days holiday + Bank Holidays (pro rata)
- Free tea, coffee and refreshments
- Free on-site car parking
- Birthday Day Off
- Employee Discount Scheme
- Enhance Maternity and Paternity Pay
- Company Sick Pay
- Life Circumstances Leave
- Company Social Events
- Holiday Buy Back Scheme
- Volunteering Days
- Recommend a Friend

If you feel you have the required skills and experience to join us as our **Customer Care Advisor**, please click ‘**apply**’ now, we’d love to hear from you

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