Customer Service Advisor

7 hours ago

Chester, United Kingdom Pontoon Full time

**Customer Service Representative**

**Chester, full time in office**

**3 months**

**£32,700 - £34,850 per annum DOE**

My high-profile banking client are recruiting for a Customer Service Representative to work in their Chester office. You will be responsible for answering commercial cardholder's telephone enquiries in accordance with established quality, revenue and productivitygoals. The primary objective of the role is to provide a superior quality experience, adding value, and doing both as efficiently and effectively as possible.

**Responsibilities**:

- Handle a wide range of cardholder queries regarding the day-to-day running of their commercial card accounts in a multilingual contact centre environment.
- Ensure that all calls are handled in an empathetic, positive and professional manner, and actioned in accordance with departmental policies and procedures.
- Handle more complicated cardholder queries and, where necessary, referring cardholders to supervisors or consulting with other internal partners.
- Always ensure that responsibility and ownership is taken for resolving cardholder queries.
- Maintain a high level of product knowledge and awareness of bank wide activities and issues.
- Respond to enquiries about products, benefits and services.
- Assist with special projects and miscellaneous duties as assigned.
- Utilize superior communication skills and knowledge of products, benefits and services to generate revenue and maximize account usage.
- Ensure that all information transferred to and from the cardholder is recorded accurately, and that confidentiality is maintained in accordance with the FCA Regulations and Data Protection Act.
- Be consistently focused on quality of work to ensure the correct balance between customer service and adherence to bank policies and procedures is maintained.
- Update bank records in accordance with Data Protection requirements.

**Requirements**:

- Convey a professional, courteous and positive attitude when dealing with cardholders
- Fluent in either one or more of French, German, Spanish, Italian. French or German preferable
- Well organized and proactive with excellent multi-tasking abilities
- Excellent oral and written communication skills
- Ability to work effectively in a high volume, multi-faceted environment
- Self-motivated and results-orientated
- Excellent attention to detail
- Flexible.
- Ability to influence and negotiate with others.
- Previous background in a Customer Contact area

  • Customer Service Advisor

    2 days ago

    Chester, United Kingdom Innova Search Full time

    Customer Service Advisor £20,000 - £21,000 Chester Monday - Friday 9-5 Our Client is currently looking for a Customer Service Advisor to join their team based in Chester. Customer Services is the main point of contact for our client’s customers. Customer Services Advisor's deliver an exceptional customer service, both throughinbound and outbound call...

  • Customer Service Advisor

    1 week ago

    Chester, United Kingdom Pertemps Lloyds Full time

    Customer Service Advisor Location: Chester Business Park, Chester Pay Rate : £10.58 per hour (up to £15.17 per hour depending upon overtime and uplift rates) Working patterns:Monday to Sunday between 9am to 7pm Temporary role (ongoing basis) with a likelihood to be made permanent in the future Pertemps are recruiting on behalf of Lloyds Banking Group...

  • Customer Service Advisor

    2 weeks ago

    Chester, United Kingdom Matt Burton Associates Full time

    Our client is a market-leading company who manufacture antimicrobial technologies and have seen considerable growth post-pandemic. They’re looking for a Customer Service Advisor to join their company and to work within a fast-paced yet relaxed environment. **About the role of Customer Service Advisor** - Communicate with the customer in a friendly and...

  • Customer Service Advisor

    4 days ago

    Chester, United Kingdom The Curve Group Full time

    **Customer Service Advisor** Do you have a background customer service? Is putting your customers’ needs at the heart of everything that you do? Want to earn up to £400 per month bonus? Are you looking for a new and exciting role? If so, this could be a fantastic opportunity for you. Established in 2014, our client has brought together experts from...

  • Customer Service Advisor

    4 days ago

    Chester, United Kingdom Proximo Full time

    As an award-winning company, here at **Proximo **we place our Customers and People at the heart of everything we do! We are passionate about our values and are looking for like-minded people who share the same energy and commitment to provide an outstanding customer service. We currently are seeking a great **Customer Service Advisor **to join our...

  • Customer Service Advisor

    14 hours ago

    Chester, United Kingdom Workwell Full time

    Job DescriptionAs a Customer Service Advisor, youll be the first point of contact for our contractors, handling inbound and outbound calls, emails, and live chats. Your goal? To provide exceptional service while resolving queries efficientlyWhat youll be doing:Handle inbound customer queries across multiple campaigns via phone, email, and live chat.Make...

  • Customer Service Advisor

    2 days ago

    Chester, United Kingdom Flexible Solutionz Full time

    **Role: Customer Service Advisor** **Location: Chester (Hybrid)** **Salary: £20,000** **Great opportunity to join an established brand enjoying yet more growth.** **Fast-paced, vibrant, and social office environment.** **Creating positive and strong relationships with customers.

  • Customer Service Advisor

    1 week ago

    Chester, United Kingdom Chrysalis People Solutions Full time

    Are you a confident, customer-focused individual keen to be part of a growing team? Do you have a passion for delivering amazing customer service? If so, this could be the perfect role for you! We are currently working on behalf of one of the UK's top contract payroll service providers to the recruitment industry, to recruit a proactive and professional...

  • Customer Service Advisor

    2 weeks ago

    Chester, United Kingdom Pendragon Full time

    **Customer Service Advisor** **Location: Ford Chester** **35 Hour Contract** **A basic salary of £19,026 with bonus potential, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident...

  • Customer Service Advisor

    1 week ago

    Chester, United Kingdom Pendragon Full time

    **Customer Service Advisor** **Location: Ford Chester** **Part Time** **Competitive salary with bonus, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident customer service superstar...