Match Day Ticket Office Assistant

6 days ago


Coventry, United Kingdom Coventry City Football Club Full time

**Location: CBS Arena**

**Hours of work: Casual/Zero hours**

We have an exciting opportunity for an enthusiastic and determined Match Day Ticket Office Assistant to join our business.

Coventry City FC has gone through an exciting period of change and investment, which makes it an exciting time to join our team and become part of our journey.

**Responsibilities of the role**:

- Assist the Head of Ticketing with general ticketing customer service and related administration as required.
- Processing and fulfilment of season cards and match tickets.
- Supporting customers with online account queries, ticket bookings and any other general ticketing support that is required in the Ticket Office.
- Provide an excellent and effective customer service to supporters at all times
- Answer incoming calls and establish the customer’s requirements
- Accurately process ticket sales as required
- Processing debit and credit card sales
- Advise supporters of matches on sale and other products as required

**Personal Qualities/attributes**
- Excellent communicator
- Ability to work under pressure
- Strong IT skills (Word, Excel, PowerPoint, sales databases)
- Highly organized with strong attention to detail
- Passionate about delivering the best customer service experience (At least 1 year experience of customer service face to face and over the phone required)
- Real ‘can do’ attitude
- A strong team player and collaborative working style

Coventry City FC is committed to safeguarding and promoting the welfare of children and adults at risk. We are committed to safer recruitment throughout the company.

Safeguarding - Coventry City (ccfc.co.uk)

Equality and Diversity - Coventry City (ccfc.co.uk)

**HOW TO APPLY**:
If you are excited at the thought of joining our amazing team at Coventry City FC and meet our criteria listed, please submit your CV with a covering letter.

**Job Type**: Zero hours contract

Work Location: In person


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