Visitor Experience Hosts

3 days ago

Kirkwall, United Kingdom Edrington Full time

Requisition Id: 2932
- Location: Kirkwall, Scotland, GB, KW15 1SU

**Our Craft**:
Our vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our leading brand, supported by Highland Park and The Glenrothes in the fast-growing single malt category and Naked Malt in the blended malt category. Our portfolio is completed with Brugal premium rum from the Dominican Republic, The Famous Grouse Blended Scotch Whisky, and Wyoming Whiskey in the American Whiskey category. Edrington also has a strategic partnership with No.3 London Dry Gin.

Our principal shareholder is a charitable trust, so we were built to make a world of difference. Discover a place where values define our culture. The home of exceptional brands, where people and teams thrive.

**Our Blend of Benefits**:

- Pay £13.91 per hour (£20.86 per hour at weekends)
- 37 days holiday, plus 4 Giving More volunteer days (pro rata)
- Generous annual product allowance and discount in our staff shop
- Seasonal roles run from 1st April 2025 to 30th September 2025

**Embrace Excellence**:
We are excited to offer opportunities for Visitor Experience Hosts to join our team on a seasonal basis, with both part-time and full-time positions available. Based at the Highland Park Distillery and Albert Street shop in Orkney, you will play a key role in delivering exceptional customer service, consistently exceeding visitor expectations. As the welcoming face of our brand, you will engage and delight our guests, ensuring they enjoy a truly 5-star hospitality experience at every stage of their visit.

Shifts will vary across weekdays and weekends, you will work predominantly 9.30am to 5.30pm, however dependant on business needs there may be some evening work required.

**Make an Impact**:
Reporting to the Visitor Experience Manager, key responsibilities include:

- Welcoming all visitors with professionalism whilst delivering a 5-star visitor experience in all areas of our Highland Park distillery
- Providing distillery and virtual tour experiences, whisky tastings and excellent retail customer service, imparting up to date whisky knowledge
- Maintaining up to date stock knowledge regarding pricing, product origination, product function and story
- Through engagement and personal drive ensure that every guest leaves having had a distinctive Highland Park experience.
- Ensuring excellent standards of housekeeping are maintained

**Your Talent and Skills**:
To be successful in this role, you have an enthusiastic, committed ‘can do’ approach to your work. You work well under pressure, enjoying working both within a team and individually. Excellent communication and interpersonal skills are important within this role. You have the flexibility to work a variety of shifts including weekend work and some evenings. A full, clean driving license is preferred as there may be occasional driving duties.

**_Application Closing Date: Friday 17th January 2025 and interviews to be held w/c 27th January_

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