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Scheduler
2 weeks ago
Company Description
Home Instead is the UK's leading home care provider and has won many awards over the years. Having a reputation second to none, with currently 60+ of it’s 200 offices being awarded a CQC Overall Outstanding we are leading the way Why are we different? Well, as we focus on building relationships, we provide a minimum of 1-hour home visits to mostly private clients who receive visits from the same companions all the time. It’s great for everyone and it works
We are proud to have achieved OUTSTANDING in the CARING category
Job Description**
An opportunity to make a difference.**
Our offices are in Segensworth, near Southampton and we are part of an industry leading business that looks after elderly people in their own homes. Our business is growing and we need more great people to work with us.
An opportunity has arisen for a full time Scheduler to work with our existing Scheduler.
Being a key member of the team you will have responsibility for resolving immediate scheduling issues and to ensure all visits are covered and CAREGivers / Clients kept informed of any changes. You will also have opportunity to be involved in broader aspects of this very rewarding and fun business making a real difference in the community.
**Key responsibilities**
- Resolve short term scheduling issues primarily related to sickness, isolation, car issues etc
- Management and approval of CAREGiver holidays in a timely manner
- Covering approved holidays
- Ensure Client schedules are sent out on time with no unallocated visits
- Communicate short term changes to clients schedules to Clients and CAREGivers
- Highlight schedules and or templates that need to be improved
- Support new care package resourcing and scheduling
- Reconciliation of the CAREGiver visits ensuring billing 100% accurate always
- Monitor check in and out of CAREGivers and ensure agreed procedures being followed
- Assist the recruitment team when needed
- Maintain all client and CAREGiver information on the electronic scheduling system
**Key Attributes**
Prepared to go the extra mile to deliver outstanding service always
Ability to work to tight timelines
Positive, can do attitude with a growth mentality and embraces change
Professional and articulate with a quality focus
Works well with others and enjoys being a part of a team.
Qualifications**
Qualifications and Experience**
At least 3 years of relevant experience would be desirable but we will also provide training
Access People Planner or similar experience would be useful
Well-developed Excel and Word skills
Additional Information
If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.
