Patient Service Advisor

**Job summary**

We are looking to recruit a Patient Service Advisor to join our growing, friendly and busy team based at our sites in Moss Side Health Centre and Longsight Health Centre.

**Main duties of the job**

You will need to have excellent organisational skills, excellent communication skills, and be able to work under pressure and adapt quickly to an ever-changing environment.

You will be friendly, approachable and attentive to queries from patients, service users, and other service providers. You will have some experience of working in a customer service-focused environment.

Hours of work will be between our core hours of Monday to Friday, 08:00am - 18.30pm.

You will also need to be flexible to cover colleague absence.

**About us**

Longsight Medical Practice is a large practice based over two sites - Longsight Health Centre and Moss Side Health Centre with a GP partner led team. We are a training practice where we train our future GP's and other roles as requested.

We have achieved a Pride in Practice Gold award for LGBT+ care and we particularly value excellent end of life care and advance care planning.

**Job responsibilities**

The following are the core responsibilities of a Patient Service Advisor.

There may be, on occasion, a requirement to carry out other tasks.

This will be dependent upon factors such as workload and staffing levels:
a. Maintain and monitor the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Clinically code data on EMIS WEB

g. Photocopy documentation as required

h. Input data into patients healthcare records as necessary

i. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team

j. Manage all queries as necessary in an efficient manner

k. Carry out system searches as requested

l. Maintain a clean, tidy, effective working area at all times

m. Monitor and maintain the reception area and notice boards

n. Support all clinical staff with general tasks as requested

**In addition to the primary responsibilities, the Patient Service Advisor may be requested to**:
a. Partake in audit as directed by the audit lead

b. Support administrative staff, providing cover during staff absences

d. Scan patient related documentation and attach scanned documents to patients healthcare records

e. Complete opening and closing procedures in accordance with the duty rota

f. As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

g. Order and monitor stationery supplies

h. Produce, maintain and participate in the Patient Service Advisor rota for lunch and out of hours cover

h. Identify and provide team training where required

i. Support the practice manager with all Patient Participation Group related matters

k. Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room

**Qualifications**

**Essential**
- Good literacy skills (spelling, comprehension etc)
- Good numeracy skills
- Educated to a GCSE-level standard

**Desirable**
- Fluent in other languages
- AMSPAR Receptionist Qualification
- NVQ Level 2 in Health and Social Care

**Experience**

**Essential**
- Experience of working with the general public

**Desirable**
- Experience of administrative duties
- Experience of working in a healthcare setting

**Personal Qualities**

**Essential**
- Polite and confident
- Flexible and co-operative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check

**Skills**

**Essential**
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure

**Desirable**
- EMIS User skills

**Salary**
- Depending on experience

**Contract**
- Fixed term

**Duration**
- 12 months

**Working pattern**
- Part-time

**Employer details**

**Employer name**

Longsight Medical Practice

**Job Location**

Moss Side Health Centre

Monton Street

Manchester

M14 4GP

**Other locations**

Longsight Health Centre

Stockport Road

Manchester

M13 0RR

**Employer's website**

**Job Type**: Part-time

Schedule:

- Monday to Friday

Work Location: In person