Residence Assistant

Our client a student accommodation is currently looking for a **Residence Assistant **for a new site in Peckham, South East London.

**Purpose of Residence Assistant**:

- To work as part of a team to assist the delivery of a 24/7 service to all residents & guests, by conducting key tasks assigned by the Residence Management Team
- To deliver a range of customer-focused support and premises services, in accordance with agreed sene'ice standards and user requirements.
- To support, assist and respect other team members, to help deliver exceptional resident living.
- To take pride in the look and feet of the property ensuring that it is up to standard.

**Duties and responsibilities of the Residence Assistant**:

- To undertake daily checks of premises (to include lighting, heating, fire extinguishers etc) against a set checklist, reporting the findings to the Residence Manager. To ensure adoption and compliance with all recognised and published health and safety guidance and code of practice documentation, procedures, systems, etc. as instructed by Residence Manager.
- To monitor the CCTV system and maintain an effective key register/key issue control system reporting any irregularities to the Residence Manager or external agencies.
- To ensure that the site is safe and secure by undertaking regular patrols of all internal & external buildings, (inc. plant rooms, access points, exit points, delivery and evacuation areas) to ensure they do not have unauthorised persons present and are kept clear of obstructions and litter at all times.
- To undertake all cleaning duties of communal areas, external grounds, reception areas & offices on a daily basis— to include sweeping, mopping, or vacuuming and ensure cleaning consumables are monitored and maintained.
- To undertake deep cleaning of ground floor windows, doors, external surfaces, glazing on a regular basis and of rooms where necessary. To ensure that the bin stores are tidy, that the bins are rotated and collected on time so that they are accessible to all residents
- To assist in a number of maintenance tasks or responsibilities complying with Health and Safety regulations by carrying out first line diagnostic maintenance checks, conducting tow level repairs & handyman jobs primarily in Electric's, Plumbing, Carpentry, Painting and Decorating and assisting Residence Manager and/or Specialist Contractors when required
- Carrying out first line diagnostic maintenance checks, conducting low level repairs & handyman jobs and assisting Residence Manager and/or Specialist Contractors when required. To liaise, provide access and monitor the work of all contractors, and tradespersons, highlighting any areas of concern to the Residence Manager.
- Monitor the maintenance reporting system via the property management systems daily ensuring tasks are completed to a high standard and within suitable time scales in line with service level agreements, corresponding with residents when required
- To assist in the monitoring and managing of supplies and equipment needed for cleaning and maintenance duties highlighting any issues to Residence Manager
- To assist the Residence Manager with key tasks during the summer turnaround period, ensuring that the building is ready for the new residents at key times of year. To carry out low level replenishment works of interior & exterior fixtures, furniture & fittings and any other areas as necessary and directed by the Residence Manager.
- To process all incoming and outgoing deliveries including the recording and safe porterage within and between designated properties. Ensuring that deliveries are accepted in accordance with published procedures and stakeholder requirements and assisting with the distribution of mail for all residents.
- Under the direction of the Residence Manager or in their absence, to respond to incidents whether as part of a local response, or as part of a wider Disaster Recovery event, performing such duties as are appropriate to the role and in accordance with published guidance on incident control and ensuring sufficient handover to colleagues.
- To work on a rota basis ensuring that the site is covered 24hrs a day including weekends, university closures and bank holidays. To be available to work additional hours in August and September to facilitate turnaround and check in requirements
- To work as part of an Accommodation Service wide operational staff and may be required to move between properties to ensure that operational needs are met at short notice to meet unexpected demand by moving between properties on the same day
- To wear at all times the approved official uniform, security identification (SIA Door Supervisor License) and appropriate personal protective equipment
- To attend any training, away days and meetings required by the business for the purpose of upkeep of skills, knowledge and team work, with any attendance outside of normal working hours treated as TOIL and given at a convenient time