Customer Contact Senior Advisor

1 week ago


Cambourne, United Kingdom South Cambridgeshire District Council Full time

**Customer Contact Senior Advisor**:
**Job description**
- What we’re looking for:

- We are looking for a confident, passionate and committed Customer Contact Senior Advisor who can support us with providing the best possible customer service to our residents in the District of South Cambridgeshire as well as supporting both the Customer Contact Advisors and the management team in the every-day running of the Contact Centre.
- What You'll Do:

- Perfect for You If:

- A champion for the service, you lead by example; assist and inspire colleagues in achieving their own personal goals by providing coaching and supporting skills.
- You are assertive and confident and use your initiative to solve problems
- You enjoy interacting and building relationships
- You are passionate about assisting people and enjoy developing solutions for improving the customer experience
- Ability to remain calm under pressure and deal with escalated enquiries, aggressive behaviours and complaints, operating with empathy, tact and diplomacy
- What We Offer:

- Professional development opportunities
- Generous annual leave
- Generous local government pension scheme
- Hybrid and flexible working
- South Cambridgeshire District Council currently operates four-day week working arrangements. A four-day week is when full-time staff work one less day per week (four days instead of five) but still get paid the same salary. The idea is that we get 100% of our work done, in about 80% of the time, for 100% of the pay. The purpose is to deliver an excellent service to residents - whilst better supporting the health and wellbeing of our colleague. Read more about the four-day week at the Council.
- Closing Date: 9am 12th May 2025
- Interview Date: 28th May 2025



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