Ward Clerk

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us

JOB DESCRIPTION/PERSON SPECIFICATION

YOUR APPLICATION

**Job overview**:
We have an exciting opportunity available for a**Ward Clerk, based on our Later Life ward, Willows ward at Woodlands. In this role you will also offer support to the other acute wards within the unit, and reception. Full training will be given.

**Main duties of the job**:
Duties will include, but not be limited to:

- Data entry, typing, scanning, uploading to clinical systems and other general administrative office duties.
- Sorting and distribution of incoming and outgoing mail.
- Call handling, face to face liaison with service users, carers and colleagues.
- Monitoring and ordering of stationery and other procurement requests.
- To undertake any other appropriate tasks as requested by the Matron, Clinical Team Lead, or Senior Administrator to meet the needs of the service.
- Previous experience of Trust IT system would be of benefit but not essential as all training will be provided.
- Some reception cover will be required but full training will be given.

**Working for our organisation**:
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.

**Benefits**

Benefits included with this role are:

- NHS pension
- Comprehensive in house & external training programmes
- Career progression
- Starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- Staff physio service
- NHS discounts and many more.

**Detailed job description and main responsibilities**:
We are looking for a confident, enthusiastic, conscientious and flexible person with a can do attitude If you have good IT and communication skills and thrive on learning new skills in a fast paced environment then this opportunity could be for you

We encourage and actively support further training and development for all our admin to help them to grow within their roles and progress within the Trust.

Please see job description and person specification for further information.

**Person specification**:
**Experience**:
**Essential criteria**:

- Experience of working in a busy office/reception environment
- Use of Microsoft systems
- Dealing with both internal and external customers

**Desirable criteria**:

- Data inputting / similar work

**Qualifications**:
**Essential criteria**:

- NVQ 2 Customer Services or equivalent qualification/experience

**Desirable criteria**:

- Knowledge of Trust’s electronic records

**Knowledge**:
**Essential criteria**:

- Knowledge of Microsoft packages

**Desirable criteria**:

- Knowledge of clinical and patient administration systems
- EQUAL OPPORTUNITIES _Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief._
- As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you to indicate your eligibility through TRAC jobs when applying._
- DISCLOSURE AND BARRING SERVICE CHECK (formerly CRB) _
- Alternatively, if you have subscribed to the update service, we will be able to check your status once we have your authority to do so._
- The Trust has now introduced a DBS Update Service which is a contractual requirement. You need to subscribe when you have applied for your DBS clearance and there is a time limit to subscribe of 19 days after receipt of your DBS disclosure. Please ensure that thi