Client Service Co-ordinator

**Location**

Manchester

**Company**

Centre for Assessment

**Contract type**

Permanent/ Full
- time

**Salary**

Up to £27,710

**Closing Date**

21/11/2024

**Ref No**

4384

The Growth Company’s Centre for Assessment (CFA) team have an exciting new opportunity for an Client Services Co-ordinator who will arrange, support and project manage the delivery of multiple assessments to CFA clients against a range of standards to meet business budgets and service level agreements in line with all processes, delivery targets, business budget, certification requirements and partnership agreements.

**Centre for Assessment** (CfA) is a leading UKAS-accredited certification body specialising in providing assessment, certification and training services to thousands of clients both nationally and internationally. With over 20 years’ experience in the assessment and certification industry, CfA work in partnership with a highly skilled team of auditors and assessors to provide a client-focused, value-adding service.

**There will be an element of agile working within this role.**

**Key Responsibilities**:

- Coordinating the arrangements for assessments and services to take place in a timely manner following all processes and certification requirements and ensuring business budgets and client retention targets are met
- Project manage the assessments in line with all processes and certification requirements ensuring compliance and a high level of service is achieved.
- Communicate effectively to all clients the requirements of their assessments, providing support, advice and guidance, maintaining service level agreements and as point of contact, diagnosing client’s needs and resolving them where appropriate.
- Build and maintain relationships with clients to support retention targets and contribute to maintaining relationships with key partners and stakeholders.
- Attend, actively take part and contribute to the organisation of team and Assessor/Auditor meetings.
- Take part in internal Audits, UKAS, other Licensee and Key Partners visits when required.
- Accurately and efficiently process expenditure invoices following both CFA and group processes, resolve client financial queries and liaise with the finance department and managers to ensure correct input for financial information.
- Produce progress reports providing accurate and relevant information monthly and at other times when required.

**About you**:

- Worked in a Customer Service orientated organisation.
- Excellent knowledge of Microsoft office products.
- Maintains self-control, displaying positive and enthusiastic behaviour.
- Remains calm under pressure, self-motivated, focused and results orientated.
- Interacts well as part of a team, confident and approachable.

**Skills Required**:

- Ability to communicate to all levels of persons both internally and externally in a business environment in a non-confrontational professional manner.
- Demonstrate strong written and oral communication skills.
- Excellent time management and organisational skills with the ability to prioritise work effectively and respond in a timely and professional manner.
- Must have the ability to manage high volume work whilst maintaining strong attention to detail.
- Effective interpersonal skills, with the ability to work collaboratively as part of a team.

GC aims to promote a culture of flexibility and agile working. Going forward we will be transitioning to a culture where full agile working will be a feature of many of our roles. We also recognise that there may be a need for more permanent flexibility in your working arrangements and in such cases, we encourage you to have these discussions at the interview stage, to enable your flexible working request to be considered as early as possible.

All GC colleagues will work inline with the Health & Safety at work act and the GC Health & Safety Policy.