Medical Receptionist

1 day ago


Leamington Spa, United Kingdom Clarendon Lodge Medical Practice Full time

**JOB TITLE**: Receptionist RESPONSIBLE TO: Receptionist Team Manager and Practice Manager RESPONSIBLE FOR: n/a JOB PURPOSE: Greeting patients and visitors in an efficient and courteous manner Provide an effective and polite face-to-face and telephone enquiry service Proactively communicate information between relevant patients, doctors and professionals MAIN DUTIES AND RESPONSIBILITIES 1. Greet patients and visitors to the practice. 2. Book in patients and visitors in line with practice appointments and visitors procedures.

3. Respond and/or redirect all patient and visitor requests accordingly. 4. Ensure computerised appointment system is up-to-date.

5. Liaising with attached staff and other agencies. 6. Booking, amending and cancelling patient appointments.

7. Set-up of new patients onto the computer system. 8. Preparation and distribution of completed prescriptions.

9. Answering incoming telephone calls, ensuring calls are documented and redirected accordingly. 10. Collation of notes for patients being transferred out.

11. Preparation of pathology form for phlebotomy clinics 12. Processing of online forms 13. Ensure up-to-date maintenance of both computerised and manual filing systems (i.e.

patient notes). 14. This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time-to-time.

15. Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.



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