College Administrator

**Job Purpose**
The College Administrator (Transformation) will play a pivotal role in supporting the institution to deliver transformational change by backfilling key administrator roles when these become vacant as Subject Matter Experts (SMEs) transition onto transformation projects.
This role will report to the designated manager from the assigned College and the post-holder will be deployed into various administrative roles as required, providing effective and efficient administrative support to ensure the seamless continuity of activities. This post-holder will demonstrate maturity in their ability to adapt to changing environments, remain receptive to ongoing feedback and should be able to thrive in collaborative situations, quickly building strong relationships.
This unique opportunity allows the post-holder to work flexibly across a range of Schools and/or departments within the College, developing their knowledge of the institution; building a breadth of new skills and capabilities; and expanding their professional network.

**Main Duties & Responsibilities**
The main duties and responsibilities listed below provide an indication of the generalist scope of administrative tasks associated with a role of this nature within the College/School. Specific duties and responsibilities for the role may vary locally dependent on exact placement and/or calendar specific priorities.
1. Proactively embed themselves within the department, identifying key internal and external stakeholders and building strong working relationships.
3. Deliver a range of administrative and/or customer services in support of existing systems or processes to an agreed standard or specification to maximise service quality and continuity
4. To be responsible for delivering effective and efficient general administrative service to the assigned College/School including:

- Main point of contact for advice to colleagues and relevant others, filtering issues, seeking resolution, planning and prioritizing work activities
- Facilitation and coordination of meetings, ensuring all necessary pre-meeting arrangements are in place as appropriate
5. Where applicable when back-filling specific Learning & Teaching (L&T) roles, the individual will be responsible for supporting various elements of learning, teaching and assessment activity where required. Example activities may include, but are not limited to:

- Contributing to course administration for the full student journey, including pre-arrival planning in collaboration with the academic teaching teams; welcoming students through the induction programme; supporting registration and enrolment
- Maximise customer experience, using knowledge and judgement to provide first-contact resolution for general enquiries relating to learning and teaching activities across the College/School with mínimal supervision
- Responsible for the on-course administration of programmes and courses, including the management of assessments and ensuring student records are maintained on appropriate databases (e.g. MyCampus)
- Responsible for managing the coordination of all relevant documentation and recording assessment grades across the student journey, ensuring all assessment documentation is received from Tutors and Schools for meetings of Boards of Examiners
- Planning and prioritisation of workload, anticipating pressure points in the academic year, to ensure that deadlines are met, and an efficient service is provided to staff and students
- Providing administrative support to Programme and Course Leads in support of College/School activities
6. Using the breadth of knowledge and experience across various administrative roles to contribute to a culture of continuous improvement by suggesting service improvements and implementing new processes to enhance quality of service.
7. Ensure full compliance with university-wide policies and procedures, and the management of confidential information and personal data are adhered to.
8. Undertake any other reasonable duties as required by the _business unit_.
- **_If required, further and detailed job descriptions outlining the specific administrative activities to be undertaken will be agreed at the point of induction within any new team for the agreed term._**

**Knowledge, Qualifications, Skills & Experience**

**Knowledge & Qualifications**

**Essential**
A1 SCQF Level 7 (Higher National Certificate (HNC), Scottish Vocational Qualification Level 3 (VQ3), Advanced Higher)) or equivalent, or ability to demonstrate the competencies required to undertake the duties associated with the level of post having acquired the necessary knowledge and skills in a similar role.

**Desirable**
B1 Understanding of Higher Education organisations, purpose, and infrastructure.
B2 Knowledge of the key University systems, e.g. MyCampus, Moodle, T4 software training.
B3 Knowledge and understanding of the University structures, policy, practices and procedures.

**Skills**

**Essential**
C1