Vehicle Parts Advisor Apprenticeship

**About Employer**
Scania is a global company, offering sales and services in more than 100 countries. Scania also offer financial services in many markets, with production units located in Europe, South America and Asia.
For more than 120 years Scania has been at the forefront of the automotive industry and today is one of the world’s most recognised and respected commercial vehicle brands.
From small beginnings in Sweden as a producer of railway rolling stock, Scania has developed into a leading multinational producer of heavy trucks, buses, coaches and engines. The company’s products are based upon a highly developed ‘modular build’ system which enables a wide and diverse range of products to be manufactured from a relatively small number of basic components. This means Scania enjoys unrivalled economies of scale within its production processes, which in turn has resulted in consistent profitability over the years. Today, Scania is a member of the Volkswagen Group and as such sits within a prestigious portfolio of brands including Lamborghini, Bentley, Audi and Porsche.
Scania’s success is based on the core values - Customer first, Respect for the individual, Elimination of waste, Determination, Team Spirit and Integrity. They reflect their journey towards a more sustainable future and a role in the ecosystem, as well as their position within TRATON Group. These values will continue to be integral to the way Scania runs, building a global leadership in sustainable transport.
**Brief overview of the role**
Remit are recruiting on behalf of Scania GB Ltd in Newbridge who have an excellent opportunity for you to commence your career within the Automotive Industry as an Apprentice Vehicle Parts Advisor.
**Position Type**
Apprenticeship
**Salary**
£1,000 Monthly
**Working Week**
Mon - Fri
**Positions available**
Customer Service Practitioner
**Vacancy description**
The Apprenticeship Program allows apprentices to work full time and can earn while they learn and to put theory into practice within an automotive training environment.

Your time will be spent in a place of employment where you will get to learn practical skills from seeing a real working environment. You will be shadowed by a mentor or qualified members of staff so that you can learn first-hand how to undertake the role. You will develop a good technical knowledge about different vehicle parts and what they do to assist customers with any questions they may have. You may be expected to lift heavy weights and carry out general housekeeping duties.
TYPICAL DAY
Apprentice Parts Advisors initially work 40 hours a week. As your apprenticeship progresses you may be offered additional hours this may include weekend work, usually on a Rota basis with other team members.

You will be based within a parts department, involved in giving customer advice, ordering required parts, components or accessories and updating computer systems.

**Requirements and prospects**

**Skills Required**:
QUALIFICATION / QUALITIES
- Good Core Skills in IT, Communication, Numeracy, Problem Solving and Working with others
- Driving Licence preferred but not essential. Local driving duties may be expected to assist with deliveries to customers
- A desire to work in the Automotive Industry, good computers skills, organized and must have good attention to detail, and be able to work in cold and dirty environments

Initial Assessments and interviews will be carried by Remit Ltd.

**Training to be Provided**
As a customer service apprentice, you will receive mentoring in the workplace and training from Remit Group to help develop your skills and achieve your Level 2
On successful completion, you will receive:

- Level 1 / Level 2 Functional Skills in English & Maths (if required)
- Level 2 in Customer Service

**Future Prospects**
SKILLS YOU WILL LEARN
- Dealing with goods inwards, locating vehicle parts within the Parts Department (bin locations)
- Rectifying orders, arranging returns, dealing with customers both internal and external, this could also be over the phone or face to face
- Maintaining stock levels through electronic means and locating parts from the stock (picking)
- Raising invoices and cash handling for parts that are sold
- Deal with Incoming stock to correct bin locations
- Identify vehicle parts or customers/orders from a wide range of vehicle parts and accessories, Customers can include members of the public, service departments of dealerships and garages
- Maintaining an ordered stock room and finding parts from the stock
- Raising invoices for parts that are sold
- Liaising with other members of staff