Revenue Protection Officer

1 day ago

Hartlepool, United Kingdom Carlisle Support Services Full time

We are currently looking for professional, energetic and enthusiastic individuals who are interested in pursuing an entry level role with a career in the rail industry. We have opportunities for a Revenue Protection Officer working in the Hartlepool area. Hours of work will vary as the role will be based around covering staff holidays and sickness within our Revenue Teams, however, you must be available to work 30 hours per week with AM and PM shifts (between 06:30 and 20:00) Monday to Sunday.

As an ambassador for both Carlisle Support Services and our prestigious client you must be able to demonstrate a ‘can do’ attitude, strong customer focus, excellent communication skills and a good standard of numeracy and literacy. You will be smart, well presented and happy to wear the uniform provided.

Key Personal Capabilities
- Good communications skills (written and oral)
- The role requires the ability to stand for long periods of time
- The ability to exercise a high level of customer service skills when dealing with customers. (Excellent customer service and people engagement skills)
- Must have good numeric skills
- Ability to deal with potential confrontation
- Must be able to adhere to the drugs and alcohol policy and standards
**Job Description**:

- Manage and control electronic ticket gates on the Station (Training provided)
- Assist in the selling of tickets (Training provided)
- Respond courteously and effectively to all customers ensuring they are dealt with in a polite, welcoming and professional manner
- Dissemination of train travel information
- To report and complete Travel Incident Reports to a high standard
- To assist with Revenue Enforcement exercises.
- Issuing Penalty fares (Training provided).
- Work as directed by the Station Supervisor or Station Manager

Monday to Sunday - Hours between 06:30 - 20:00

**Job Types**: Part-time, Permanent

**Salary**: £9.50 per hour

**Benefits**:

- Company pension
- Cycle to work scheme
- Free or subsidised travel
Schedule:

- Day shift
- Weekend availability
**Experience**:

- Customer service: 1 year (preferred)

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