Revenue Protection Officer
22 hours ago
Are you a professional, energetic and enthusiastic individual interested in pursuing a career in the rail industry?
We have opportunities for a Revenue Protection Officer working in the Hartlepool area.
Avg. 30 hrs p/wk
As an ambassador for both Carlisle Support Services and our prestigious client you must be able to demonstrate a 'can do' attitude, strong customer focus, excellent communication skills and a good standard of numeracy and literacy. You will be smart, well presented and happy to wear the uniform provided.
**Key Personal Capabilities**
- Good communications skills (written and oral)
- The role requires the ability to stand for long periods of time
- The ability to exercise a high level of customer service skills when dealing with customers. (Excellent customer service and people engagement skills)
- Must have good numeric skills
- Ability to deal with potential confrontation
- Must be able to adhere to the drugs and alcohol policy and standards
- Manage and control electronic ticket gates on the Station (Training provided)
- Assist in the selling of tickets (Training provided)
- Respond courteously and effectively to all customers ensuring they are dealt with in a polite, welcoming and professional manner
- Dissemination of train travel information
- To report and complete Travel Incident Reports to a high standard
- To assist with Revenue Enforcement exercises.
- Issuing Penalty fares (Training provided).
- Work as directed by the Station Supervisor or Station Manager
**#IHPNTH**
**Job Type**: Permanent
Pay: Up to £9.50 per hour
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