Desktop Support Engineer

5 days ago


Salford, United Kingdom Lorien Full time

**Desktop Support Engineer - £25k per annum + shift allowance**

Lorien are currently looking for a Desktop Support Engineer to work for a leading IT Services provider based in Salford. This will be a permanent position working for a prestigious client within Television & Broadcasting.

The role will essentially involve the operation of the Tech Bar and day to day BAU tickets to the agreed Service Levels.

**Key Responsibilities**:

- To operate the Tech Bar and associated services (Campus location engineers only)
- To replace desktops, laptops and monitors as like for like and enabling a quick resolution with minimum inconvenience to the end user
- To provide printer support (Docucare)
- Perform Break fix on all desktop equipment
- To perform IMAC activities
- To ensure all drop ins/walk ups are logged on the ticketing system
- Complete all allocated calls and maintain regular contact with call scheduler
- To diagnose problems accurately using all the available resources and technical knowledge
- To provide timely, quality solution keeping the customer updated and escalating if required
- Refer to relevant procedures to perform role
- Ensure administration is satisfactory and up to date
- To carry out other tasks as requested by Team Leader
- To perform floor walking proactive exercises
- Feedback call quality issues to the designated call co-ordinator

**Key Skills**:

- IT engineering experience
- A good understanding of analytical troubleshooting
- A good understanding of networks and Windows Operating systems and Apple OS.
- Must be able to diagnose and repair desktops and laptops
- Desktop and laptop desirable
- Knowledge of specific customer software

Lorien Plc is acting as an Employment Agency in relation to this vacancy.



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