Customer Issue Resolution Executive
1 day ago
Solmar Villas is a multi award-winning villa holiday provider with over 2000 beautifully selected villas across Europe and the US. We prioritise making the booking process as smooth as possible and ensuring guests have everything they need before and during their stay. With 30 years of service excellence under our belt, personal service is at the heart of what we do, offering a huge amount of of choice, peace of mind, and wonderful holidays. Solmar Villas is located in Centrum One Hundred and we are winners of 'Best Travel Company for Villa Holidays' at the 2023 British Travel Awards.
**About the Role**
**Location and Hours**
We have a hybrid working model where you will be based in our offices in Burton-Upon-Trent Monday - Wednesday and work from home on any other days. You will require wi-fi and a suitable workspace in your own home but we will provide your technical equipment needed for the role.
We work on a rota basis so you don't work every weekend - unless you want to The team cover the phones 7.5 hours a day from the earliest start of 8am - 4pm to last finish 12pm at 8pm. We are flexible and will always look to support certain hours that may suite individuals wherever possible
**Skills & Experience**:
- 2+ years experience of working in a customer facing role. Travel and tourism not essential but advantageous.
- Excellent communication skills, both verbal and written; demonstrating an ability to communicate and influence at all levels across language and cultural barriers
- Organised and practical; happy to trouble shoot and resolve issues in a positive and timely manner.
- Good attention to detail and ability to accurately record notes of conversations and follow up actions.
- The ability to speak other languages on a conversational or higher level would be beneficial but not essential.
**- **Excellent problem solving skills
Pay: £24,000.00-£26,000.00 per year
**Benefits**:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Sick pay
Schedule:
- Monday to Friday
- Weekend availability
**Experience**:
- Customer service: 2 years (required)
- In resort travel industry support: 1 year (preferred)
Work Location: Hybrid remote in Burton-on-Trent Staffordshire, DE14 2WE
Reference ID: UKCSExecutive02
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